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HELP! big important indesign cc 2020 file keeps freezing

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    • December 30, 2019 at 6:55 pm #1220632
      Nita Congress
      Participant

      i’ve exported it 8 times to IDML. i’ve opened it in 2019 and 2020. i’ve trashed preferences. was working just FINE for last 6 days. now, when i am hours away from completing this 450-page monster, it crashes after only a few keystrokes. any and all advice GREATLY appreciated! using cc2020 latest update on mac os 10.14.6 (mojave).

      Nita

    • December 31, 2019 at 6:29 am #14323355
      Marc Verhaegen
      Member

      Have you tried to replace your links map so all links are broken on opening the file. Do you have plugins installed for indesign, then remove them. Any font app? Close it. Using online fonts? Close your internet connection.

      Best regards,

      Marc

    • December 31, 2019 at 8:53 am #14323354
      Nita Congress
      Participant

      I cleaned out the font file cache and was then able to work with MOST of the document. However, there seems to be something nasty and corrupt in one chapter which, when I get close to it, makes the program crash.

    • December 31, 2019 at 9:05 am #14323353
      David Popham
      Participant

      Hi Nita,

      In addition to Marc’s questions, here are a few more that might help diagnose the problem:

      1. Is the file on a server?
      2. Is there a specific action you are doing each time the file crashes or is it crashing during different actions?
      3. Do you have “Preflight Document” turned on?
      4. Are you experiencing this behavior with other files or just this file?
      5. Have you saved any of the InDesign crash logs?

      David

    • December 31, 2019 at 9:12 am #14323352
      Marc Verhaegen
      Member

      If you can open the file, is it possible,to split it. Removing first and then second half of the pages. If doing this, work on a copy to start.

    • December 31, 2019 at 9:25 am #14323351
      Nita Congress
      Participant

      Re. David’s queries:

      1. Is the file on a server? no
      2. Is there a specific action you are doing each time the file crashes or is it crashing during different actions? no
      3. Do you have “Preflight Document” turned on? yes
      4. Are you experiencing this behavior with other files or just this file? no
      5. Have you saved any of the InDesign crash logs? will do so next time

      Re. Marc’s suggestion:

      Will try this. Right now, it’s gotten so delicate that I can’t even keep the IDML version open. Any keystroke upsets it. I am going to restart the computer and trash preferences. Already cleaned out font cache. Will reinstall Indesign 2020 too. Did all of those things yesterday, but it seemed that the font cache did the trick. Argh!

    • January 1, 2020 at 7:40 am #14323350
      David Popham
      Participant

      Try turning Preflight Document off. With a 450-page file, it’s continually doing a lot of checking, which could be causing your issues. You can turn it on to check your document every so often and certainly before you finalize the file, but I would recommend leaving it off while working on it with such a large document.

    • January 2, 2020 at 10:03 pm #14323348
      Nita Congress
      Participant

      To tie off this discussion: first off, thanks to everyone for their advice (particularly over a holiday!). Document is now stabilized, through a combination of rebooting, reinstalling, font cache cleaning, preference trashing, patience, and rebuilding. I opened a version of the document that I’d completed before the freezing/crashing went out of control, deleted chapter 4, which is where the problems seemed to be concentrated. I then rebuilt chapter 4 in a new file, taking the text — but no hard returns — from the Word source file. I saved copiously, and then inserted the new chapter into the main document. This seems to have worked. My question is, when you have identified a corruption in a particular spot in an InDesign document, how do you root it out? (Creating IDML files did not help in this case.)

    • January 3, 2020 at 8:14 am #14323347
      David Popham
      Participant

      Hi Nita,

      Glad you were able to get the issue resolved. Regarding your question about how to root out a problem, you got a good start by singling out the problematic chapter. One approach to narrow the issue down further is to make a duplicate of the file, split it in two and determine which one continues bad behavior. When you split files, you’ll have to separate the content in each file, so if you have threaded frames, using something like the SplitStory.jsx script can be useful to keep text in the proper location. If you’re still unable to pinpoint the exact problem, continue splitting the file into two to narrow down where the problem lies and note what behavior(s) cause crashing.

      Additionally, saving and reading the crash log can sometimes help indicate what might be causing the issue. This is an old blog post (https://indesignsecrets.com/guide-to-interpreting-indesign-crash-reports.php), but it’s still relevant.

    • January 3, 2020 at 11:19 am #14323343
      Nita Congress
      Participant

      Very helpful! Thank you!

    • January 9, 2020 at 2:23 am #14323321
      Anonymous
      Inactive

      Hi, what did you do to solve the problem please ihave the same ether!

    • January 9, 2020 at 8:44 am #14323317
      Nita Congress
      Participant

      There was a particular point in my document where the corruption seemed to be: whenever I tried to touch or manipulate the text frame or text in that spot, the document would freeze. So I went back to a version of the document where the crashing hadn’t been so intense (essentially losing a day of work). I opened that version, deleted the offending text (actually the entire chapter), and then rebuilt that chapter from the source Word file by bringing the text WITHOUT any hard returns (since hard returns are where Word stores codes). Erring on the side of caution, I rebuilt the new chapter in a separate file and then, once I was sure it was corruption free, incorporated it into my book. I saved CONSTANTLY; also did periodic “save as”; and frequently exported to IDML. This might have been overkill, but I was taking no chances.

      I also cleaned out my font cache files, reinstalled Indesign, trashed my preferences, and rebooted the computer after each major change. These might have helped; impossible to say. Of all of them, I think cleaning the font cache was most useful.

      Good luck; this sure can be a nightmare.

    • January 11, 2020 at 3:04 pm #14323303
      Anonymous
      Inactive

      Hi, i forgot to thank you so so much for your help.


      https://mails.tips/temp-mail/
      https://audacity.onl/

    • January 12, 2020 at 9:50 am #14323299
      Nita Congress
      Participant

      Hope it helped and your problem is solved

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