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• • October 16, 2013 at 12:38 pm #65837
    Mandi Mooney

    Member

    Forgive me for what is probably a beginner’s question. Our freelance graphic designer is sharing the InDesign files (packaged with links, fonts, etc.) with me to make minor text edits. But some of the fonts in the packaged file keep showing up as though they are just empty files with 0KB. My first impression was that the files were somehow corrupted in emailing, but we’ve also tried uploading to FTP site and they do the same thing. Are they being corrupted? Has anyone had this problem before? If it’s my user error, I’d love to know what I’m doing wrong. Is there a different way to share the files so this doesn’t happen? Thanks for your help!

  • October 16, 2013 at 12:50 pm #65838
    David Blatner

    Keymaster

    I have seen this before, when sharing fonts through dropbox. I thought they had fixed it, but maybe not. If they package the whole thing, then zip it up as an archive, then share it, and you copy that to a new folder and unzip it, the fonts should be there.

    • October 16, 2013 at 12:57 pm #65839
      Mandi Mooney

      Member

      Hi David,

      Thank you so much for responding so quickly, I really appreciate it. I think I’ve tried saving the file in about 15 different ways—to the point I’m about to pull my hair out—but they just keeping coming up as nothing. It seems like it’s just certain fonts though, not any of the TTF or OTF files. Do you know of any other ways around the problem?

  • October 16, 2013 at 1:19 pm #65841
    David Blatner

    Keymaster

    Perhaps it’s the old PostScript Type 1 fonts. The only way is to zip them up before putting them in dropbox, I think.

  • October 16, 2013 at 3:01 pm #65845
    Dwayne Harris

    Member

    We used to have this problem with one of our publishers, and it always seemed to affect the postscript fonts.

    Even when they zipped them, the came up as zero on our end.

    We finally had them use StuffIt and compress that way, and then no more problems.

    If I remember correctly, the postscript fonts had two resource forks. And if you just emailed them or zipped the font, one of the resource forks got lost. What was really weird was we could boot up an old machine in OS9 and the fonts would be just fine. But not in OSX.

    And I think they were storing their files on a PC and not a Mac.

    Try StuffIt and compress with that.

    I must admit I haven’t had that problem in a few years. But when we told them to use StuffIt to send the fonts, it worked.

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