CreativePro Forum

Return to Member Forum

• Author
  Posts
• • December 20, 2018 at 3:59 am #113011
    Pedro Santos

    Member

    Hi guys. I need help, please!!!

    video:
    https://streamable.com/fnlbl

    1. I use Document Fonts folder (receipt of client packages);
    2. Sometimes don’t export ok!

    Does anyone know why?

    Thanks a lot!!

  • December 21, 2018 at 6:45 pm #113049
    Dwayne Harris

    Member

    I’d like to try to help, but the video does not work for me. Just spins spins.

    I downloaded and will look.

  • December 21, 2018 at 6:49 pm #113051
    Dwayne Harris

    Member

    Actually–I can’t tell what is going on due to the low quality and no sound.

    • December 26, 2018 at 8:48 am #113081
      Pedro Santos

      Member

      Hi Dwayne Harris,

      here is another link to the video:
      

      pass: indesignsecrets

      There is no sound.
      thanks

  • December 26, 2018 at 11:13 am #113082
    Dieter Stockert

    Member

    You can try another version of Garamond from Adobe’s Typekit. Or you could change the text to paths.

    • January 11, 2019 at 1:56 am #113472
      Pedro Santos

      Member

      It is not a problem of this font and of this document in concrete;
      It happens to me with other sources and other works …

      It happened to me about 2/3 years ago, but now it’s been recurring!

      :(

  • January 11, 2019 at 1:30 pm #113524
    Colleen Shannon

    Member

    Your fonts are outdated. You need to use fonts with the extension .ttf or .otf. Fonts used to have 2 files, one for screen and one for printing. You only have the screen file. Fonts are basically software and need to be updated occasionally.

    • January 12, 2019 at 3:06 am #113539
      Pedro Santos

      Member

      that made sense, if it ever happened in that file and fonts … but the error happens sporadically (in different works and fonts)…

      when it happens, just close and reopen the file (just the file, I do not even need to restart the program) and it already exports correctly

      I also suspect problems with the fonts, but I get the already finished docs from clients, and I can not control the fonts they use …

      so, what I do now is:

      – in the fontbook / mac (through validate file) or in the FontDoctor (Suitcase), I will check the fonts before using. However, in one of the cases where the problem occurred, the fonts had only yellow warning and no error);

      I’ll keep trying to understand …

      thanks

  • January 14, 2019 at 12:13 pm #113562
    Colleen Shannon

    Member

    This problem with old fonts has been around for many years and will only get worse. I tell clients that I will use newer versions of their fonts because the ones they use are unstable. If the font is free, you can send them a new font file. Otherwise, they can send you final PDFs or expect their document to be modernized!

  • March 11, 2020 at 5:45 am #11347343
    Pedro Santos

    Member

    Adobe suggested me to do a Restore to the program through one of these options:

    1 – While pressing Shift + Option + Command + Control, start InDesign. Click Yes when asked if you want to delete preference files.

    2 -For manual deletion or renaming, the locations of the preference files are as follows:
    • InDesign SavedData
    Users / [user] / Library / Caches / Adobe InDesign / Version [version] / InDesign SavedData

    • InDesign Defaults
    Users / [user] / Library / Preferences / Adobe InDesign / Version [version] / InDesign Defaults

    I already did option 1, but then the problem happened again …
    Now I am making option 2, and my question is:
    I only delete these 2 files:
    – InDesign SavedData
    and
    – InDesign Defaults
    ?

    Or the rest of the content in the two folders?

• Author
  Posts