An important announcement about CS3 crashes from Adobe

We?ve taken a look at the crash and have determined the cause. The crash typically occurs when one hits backspace several times very quickly in a story of over 500 characters. Our code is incorrectly stepping through the contents of the story when calculating the character count to display in the Info panel.

We will be sure to fix this bug in a future dot release, although we do not yet have one scheduled. In the meantime, you can avoid this particular crash by hiding the Info panel while editing. Not satisfactory, I imagine, but I hope the information is helpful.

The bug is a bit of a timing issue related to InDesign trying to update the Info panel while editing. So if you do some editing with the Info panel closed, then reopen it to get the character count, you will not crash and the character count will be accurate.

Thank you to those who are submitting crashlogs. We look at them regularly and we will continue to investigate and fix the most frequent crashes when we can identify a cause. We encourage you to include your email address when submitting a crashlog. While we cannot respond to each person who does so, it can be very helpful to have a contact when tracking problems down.

Tommy Donovan
Development Project Lead
InDesign/InCopy Development
Adobe Systems, Inc.