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Interactive PDF crashes Acrobat 9

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    • January 24, 2011 at 9:10 am #58483
      m_joyce
      Member

      Has anyone experienced interactive PDFs causing Acrobat 9 to crash? The PDF was created using the Interactive PDF preset in InDesign CS5. The file contains buttons, SWF animations, and videos. The file is about 300MB, mostly from the embedded videos.

      The PDF file opens without incident on most of our machines. On about half of the machines, Acrobat 9 crashes when opening the file. The error in the event log refers to an error in drvdx9.x3d.

      OS: Windows XP SP3

      Acrobat version: 9.0, 9.2, 9.4.1

      The troubleshooting steps we have already tried include

      • updated chipset/display drivers on Rick’s laptop

      • copied the drvdx9.x3d file from my machine to his

      • updated DirectX

      • uninstalled/reinstalled/patched Acrobat

      • disabled hardware acceleration in Flash

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