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• • March 4, 2010 at 1:04 pm #55079
    Anonymous

    Inactive

    OK,

    We have a brand new Dell Precision Desktop with a 64 Bit OS running Windows 7. I installed Adobe Creative Suite 3 and ran into the following issues (below) that caused me to upgrade to Adobe Creative Suite 4. We are having the same issues with InDesign 4 that we were in InDesign 3.

    1. You cannot click on any part of the text wrap box.

    2. You cannot change the font size or type (unless you click in a blank space to the right of the little arrow. This was found by accident.

    3.Many other buttons, like the pointer button, cannot be clicked on most of the time.

    4.The stroke function has the same issues (you cannot click on any funtion in the box)

    We were assured that by upgrading to CS 4 from CS 3 that the program would work. The same problems are occurring. However, the old 32 bit Dell still runs CS3 perfectly but slow.

    Any suggestions?

  • March 4, 2010 at 2:25 pm #55080
    Theunis De Jong

    Member

    No real problems for me after working for two weeks on Win 7 with CS4. The things you mention may relate to an outdated display driver … (This has been identified as causing ID problems before.)

  • March 5, 2010 at 7:07 am #55083
    Anonymous

    Inactive

    So,

    you are having success with a 64 Bit Operating System with Windows 7 ?

    This is a brand new computer. Photoshop works fine but InDesign is really messed up.

    Here are my computer specs. Do you see anything that would cause InDesign to not work correctly?

    GROUP: 1	QUANTITY: 1	SYSTEM PRICE: $1,200.00	GROUP TOTAL: $1,200.00
    Base Unit:		Dell Precision T3500,CMT, Standard Power Supply (224-4422)
    Processor:		W3520 Processor 2.66GHz 8M 4.8GT/s Dell Precision T3500 (317-0125)
    Memory:		4GB, DDR3 non-ECC SDRAM Memory1066MHz, 2X2GB Dell Precision T3500 (317-0102)
    Keyboard:		Dell, USB, Quiet KYBD, No Hot Keys, PWS, Black (330-3203)
    Monitor:		Monitor Option-None (320-3316)
    Video Card:		Dual 512MB PCIe x16 NVIDIA Quadro FX 580 Quad Monitor DVI+ 2DP Dell Precision TX500 (320-7902)
    Hard Drive:		320GB SATA 3.0Gb/s with NCQ and 16MB DataBurst Cache, DellPrecision T3500 (341-8998)
    Hard Drive Controller:		C1 All SATA Hard Drives Non- RAID for 1or 2 Hard Drive, Dell Precision T3500 (341-8562)
    Floppy Disk Drive:		Internal USB Media Card Reader19:1, Dell Precision TX500 (341-8560)
    Operating System:		Windows 7 Professional, Media, 64-bit, Fixed Precision, English (421-1485)
    Operating System:		Windows 7 Label, Optiplex, Fixed Precision, Vostro Desktop (330-6228)
    Mouse:		Dell USB 2 Button Optical Mouse,Precision T3500 (330-3945)
    TBU:		Mini-Tower Chassis Configuration, Dell Precision T3400 (311-7463)
    CD-ROM or DVD-ROM Drive:		16X DVD+/-RW Data Only Dell Precision TX500 (313-7457)
    CD-ROM or DVD-ROM Drive:		Cyberlink Power DVD 8.3,with Media, Dell Relationship LOB (421-0536)
    CD-ROM or DVD-ROM Drive:		Roxio Creator Dell Edition 10.3, Media, Dell RLOB (421-1189)
    Speakers:		No Speaker option (313-2663)
    Documentation Diskette:		Documentation,English,Dell Precision (330-3156)
    Documentation Diskette:		Power Cord,125V,2M,C13,Dell Precision (330-3157)
    Controller Option:		Integrated Intel chipset SATA 3.0Gb/s controller,Dell Precision T3500 and T5500 (341-9289)
    Factory Installed Software:		Energy Smart Not Selected Precision T3500 (330-3201)
    Feature		Resource DVD contains Diagnostics and Drivers,Dell Precision T3500 (330-4025)
    Service:		Basic Support: Next Business Day Parts and Labor Onsite Response 2 Year Extended (992-9102)
    Service:		Basic Support: Next Business Day Parts and Labor Onsite Response Initial Year (993-3200)
    Service:		Dell Hardware Limited Warranty Plus Onsite Service Extended Year(s) (993-9038)
    Service:		Dell Hardware Limited Warranty Plus Onsite Service Initial Year (993-9047)
    Misc:		Trend Micro Internet Security,English,30-day trial, Dell Optiplex, Precision and Latitude (410-2395)
    Misc:		Quick Reference Guide,English Dell Precision T3500 (330-4020)
    Misc:		Shipping Material for System Dell Precision T3500 (330-3209)
    		Visit https://www.dell.com /windows7upgrade for Windows 7upgrade eligibility, RLOB (468-3168)
    		Special Pricing Applied (463-0742)

  • March 5, 2010 at 2:25 pm #55084
    Anonymous

    Inactive

    I installed the latest video driver and the font problem went away. We still have the problem of not being able to use the stroke function as well as the text wrap funtion. We can open the function box for each of them but cannot click or select anything in the box. Any ideas?

  • March 6, 2010 at 5:31 am #55086
    Colin Flashman

    Member

    see this thread:

    https://forums.adobe.com/messag…..90#1322490

    or if you don't want to read the whole thread, give this a bash

    1) From Windows Control Panel, select Personlization. (You also can right-click the desktop to access this.)

    2) From the left menu, select Adjust Font Size (DPI).

    3) Select Default scale (96 DPI).

    4) Ok to close the dialogue box.

    5) Reboot the computer with the new setting.

    one of my clients experienced the same thing. thought the worst until i saw this thread and it fixed it up right away.

  • March 8, 2010 at 7:29 am #55094
    Anonymous

    Inactive

    Wow,

    this fixed it. Thank you very much. The user complained that her fonts are now small and hard to see but I am ecstatic because it works. I told her to use the magnifier tool :) We upgraded to CS4 for really no reason as a result, since the same bug could of been fixed with our CS3 (but that is fine).

    Other people must be having this issue. I cannot believe how long it took for me to find an answer to this. It is a really simple fix too.

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