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• • July 3, 2016 at 9:51 am #86216
    Anonymous

    Inactive

    This happened a couple of times in the last year but it has happened twice today: I’m unable to switch tools, ID is stuck on the grab tool (hand). I’ve tried all kind of tricks but nothing works; I have to quite InDesign and reopen it to continue to work. Anybody else had that problem? Any idea at which level the problem could be: InDesign, my Wacom tablet (but everything is normal with the other applications), the system?

    InDesign CC 2015.4, OSX 10.10.5, Wacom Intuos Pro medium

  • July 4, 2016 at 11:24 am #86253
    Dwayne Harris

    Member

    I have that same problem a few times a day. I end up having to click and click different things for 20 or 30 seconds.

    Or I’ll try to add kerning in the tool bar box and I can’t. I click and click and click. So I click something else, and then click back in and it’s fine.

    It is frustrating. Originally I thought it was my mouse or something, but I don’t think it is.

    I can’t offer any suggestions except to grin and bear it, and try not to start cursing and swearing and scaring your co-workers (like I do).

    You may get advised to rebuilding your preferences, but I don’t think that’s the problem.

    I don’t use a Wacom, so I don’t know about that. I’m just on my Mac and I have those issues.

    EDIT: And others at work have also experienced this.

  • November 5, 2017 at 11:13 am #99402
    Linda Bergeron Szefer

    Participant

    Me again, more than 2 years later but this time with InDesign CC 2018. Same problem, where the cursor is stuck being the grabbing tool. Didn’t happen with CC2017.

    Any ideas?

    InDesign CC 2018, OSX 10.12.6, Wacom Intuos Pro medium

  • May 15, 2019 at 5:32 pm #116534
    Civi Bernath

    Participant

    I just developed the same problem for the first time! Anyone out there has a suggestion? I tried restarting and changing the keyboard, to no avail.

  • May 15, 2019 at 5:44 pm #116536
    David Blatner

    Keymaster

    No idea. As Dwayne said, rebuilding your preferences may be the answer, or it may not be.
    https://creativepro.com/resources/faq#143

  • May 16, 2019 at 7:14 am #116544
    Linda Bergeron Szefer

    Participant

    I don’t have a permanent solution for this problem but I can get the grab tool to let go by zooming in and out a few times using different methods (not all of them work every time but one of them will, so use them in succession): changing the percentage in the zoom window in the bar on top, zooming with the cursor [cmd-spacebar and cmd-opt-spacebar], using the View menu; do it until the cursor comes back to normal. This could be a clue to the source of the problem…

  • June 9, 2020 at 4:10 pm #12544634
    Civi Bernath

    Participant

    This is getting progressively worse. I have Indesign running on 2 computers and the grab bar gets stuck every so often.
    I’m beginning to suspect that it has to do with Apple screen share. When screen sharing from mac #3 to mac #1, the grab bar will lock up, but all it needs is a couple of bangs on the space bar.
    But after using screen share, (back on mac #1) the grab bar gets truly stuck, and I need to restart indesign, or restart my mac in order for it to get fixed.
    I seldom screen share with mac #2, but I did so today. Now my mac #2 got stuck with the grab bar.
    Restarting just caused Indesign to crash at startup.
    I trashed preferences, which didn’t help.
    I reinstalled the app and it’s working

    Has anyone experienced anything like this?

  • June 17, 2020 at 6:59 am #125447
    Civi Bernath

    Participant

    A temporary fix was to search for text with command F, type in any existing word, and the tool highlights the text. Once in the text frame, you’ve got a blinking cursor, so text editing is possible. But that’s just for when you’re desperate to finish something without taking time to troubleshoot!

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