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Some elements won't print?

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    • August 12, 2013 at 12:14 pm #64799
      Chris Leonard
      Participant

      I’m doing a brochure for a client, and the brochure has a blue column on the left side. The client printed the brochure on two different office printers, and on one of printouts, the blue column did not print at all. Its not like where sometimes a printer is low, so it prints a faded version of a color, that column simply didn’t print at all. The orange text that goes in that area printed though, so it wasn’t being cutoff. Other blue areas in the brochure print well, so the printer is not low on blue ink.

      I can’t think of a logical explanation for this. Is it possible that one printer can’t interpret the color I chose, whereas the other printer can? The color is blue, with a slight horizontal gradient to it.

    • August 13, 2013 at 5:14 am #64817
      Justin Sligh
      Member

      Chris,

      It is possible that your PDF is correct. However, it is more likely to do with the printing process. Depending on the application used to view the PDF and the particular printer driver, it may not be handling the file properly.

      Have you considered providing a flattened PDF versus one with layers?

    • August 13, 2013 at 6:35 am #64819
      Anonymous
      Inactive

      Also, is there a blending mode applied to that colour?

    • August 14, 2013 at 5:42 am #64840
      Chris Leonard
      Participant

      Thank you for the replies. I believe there is a blending mode, it is a gradient. Do I need to make a change to it before printing?

    • August 15, 2013 at 1:32 am #64862
      Anonymous
      Inactive

      I don’t have any great answers I’m afraid. I have found problems occasionally with blending modes in InDesign causing things to drop out, but not usually just gradients. I would do as Justin suggested and make sure the PDF is flattened. Also an office printer will prefer an RGB file, as it will convert to RGB before then converting again to CMYK otherwise. You could try outputting with different Acrobat compatibility settings, and making the blue a solid colour.

      These are just troubleshooting methods you will probably have tried anyway, I’m afraid I don’t have a hard answer for you.

    • August 15, 2013 at 5:33 am #64865
      Justin Sligh
      Member

      Is the gradient created from two colors or does it include transparency (i.e., does it fade from a color to transparency)?

      There are several page description languages (PDL) that that tell the printer what a document looks like. It is likely that the problem is with the printer drivers and the PDL that it used.

      In my opinion, the document you provided is not corrupt. It is the client’s printer and driver that are the problem. I would offer the following solutions:
      1. Ask them what model printer is giving them issues. Most modern printers can handle transparency. You can recommend that they ensure the most up-to-date driver or RIP available for their printer. In addition, they may want to see if there are alternative drivers. In the case of Windows users, they can check for Enhanced PCL drivers.

      2. Consider exporting without transparency. Exporting as PDF/X-1a:2001 should do the trick. Alternatively, you can set you desired export options and then set “Compatibility” to “Acrobat 4 (PDF 1,3)”. See if they still have issues.

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