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shortcut hide guides not working

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    • February 17, 2022 at 1:19 am #14358781
      Piet Hendrickx
      Participant

      hi there, every shortcut in indesign 17.1 monterey works exept the one I use the most… hide guides.
      in de view menu there is the normal shortcut command+; indicated. but it doesn’t work. a collegue of mine has the same problem. and we can’t find a solution.
      reinstall, deleting preferences… all tried.
      is there a solution or do we have to use the ‘W’ option?

    • February 17, 2022 at 1:34 am #14358782
      Steve Davis
      Participant

      As you’re aware of the ‘W’ option to toggle between the various modes, are you absolutely sure you saw guides in preview mode previously?

    • February 17, 2022 at 1:39 am #14358783
      Piet Hendrickx
      Participant

      hi steve, when i pull a guideline from the rulers, i see them in my document. when i hit command+; nothing happens… when i go to the menu view > grids & guides > hide (or view) guides (where i can see the shortcut combination) and click on it. the guides disappears or hides.

    • February 17, 2022 at 1:46 am #14358785
      Steve Davis
      Participant

      Check which screen mode you’re in (preview will not show your guides).
      https://paste.pics/G2AT7

    • February 17, 2022 at 1:59 am #14358786
      Piet Hendrickx
      Participant

      i’m in the ‘normal’ mode
      and i can see the guides in my document. but i have to go to the menu bar to hide them… because the shortcut does’nt work…

    • February 17, 2022 at 2:12 am #14358787
      Steve Davis
      Participant

      Does your shortcut work in any other mode?

    • February 17, 2022 at 2:22 am #14358788
      Piet Hendrickx
      Participant

      nope. looked it up in the preferences keyboard shortcuts. everything looks ok…

    • February 17, 2022 at 2:29 am #14358789
      Steve Davis
      Participant

      Have you restarted INDD with the option/alt key pressed down to delete in-app prefs?

    • February 17, 2022 at 2:35 am #14358790
      Piet Hendrickx
      Participant

      even that i tried ;-)

    • February 17, 2022 at 2:39 am #14358791
      Steve Davis
      Participant

      Get on support chat with Adobe and update us as to what they say!

    • February 17, 2022 at 8:37 am #14358799
      David Blatner
      Keymaster

      It sounds to me like some other feature or app is “stealing” your shortcut. That has happened to me. You might try changing or adding a different keyboard shortcut to that feature (Edit > Keyboard Shortcuts).

    • February 18, 2022 at 6:09 am #14358867
      Piet Hendrickx
      Participant

      I made a new keyboard shortcut list, started from the default. and I deleted the shortcut ‘CMD+;’ at ‘show/hide guide’ and changed it to ‘CMD+:’. Now I can hide and show the guides (so I have a new shortcut). BUT… I gave the ‘CMD+;’ to ‘delete all guides’ (which had no shortcut) and there it works well.

      so I think that the shortcut ‘CMD+;’ wasn’t take over by another app or feature.

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