Once a year for a few months for the past five years, I work on a large product catalog. Each year after completion, I archive the most recently completed catalog on a server along with all related files and wipe it from my local hard drive. The following year I copy the last year's book file and spreads back (no other links) to my hard drive, rename the book file and relink all spreads on my local HD to the newly named book file. To reiterate, the working book file for the current year is linked to one set of spreads only located on my local HD. There is only ever one version of a spread that the book file can link to on my HD. If a spread were to be removed from the HD, the book file would flag that spread as missing.
For the first time this year I completed the catalog in InDesign CS6. I have been an InDesign user since its infancy and have used all version leading up to CS6 throughout my career. The issue I am about to explain has occurred sparingly in other versions of CS and was fortunately noticed through very careful proofreading and fixed before sending any projects to print.
The issue is:
Saved file changes “impossibly” self-revert to previous file save rounds: a change can be made on round 2 of changes, remain changed for round 2-6 and revert to round 1 at round 7.
We keep meticulous printouts of each round of catalog changes that the client was able to refer to in order to discover this after the catalog had been printed and it was noticed that changes made were not reflected in the printed piece.
This occurred on several spreads at different times throughout the rounds leading to final files.
I have read through forums and see that this has happened to other ID users. How can we be assured this issues will be fixed and when? What kind of explanation can I provide my client?