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RE: Keyboard shortcuts not working

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    • May 8, 2015 at 2:18 pm #75245
      Anonymous
      Inactive

      I suppose this isn’t THE most Kosher use this forum, as it is a question relating to a problem which appears to be widespread though out Adobe CC, but since it affects InDesign, and Adobe is absolutely no help to me or others experiencing the same issue, I’m gonna call this a valid query.

      Suddenly, all my most-used keyboard shortcuts no longer function. Such as Command-Shift (on a Mac) to instantly access the zoom tool. Resetting the preferences doesn’t work. Starting up the computer again doesn’t work. What I haven’t tried yet is reinstalling all the programs, but I want to see if someone on this forum has lighted upon a fix? A quick perusal of the Adobe forum will show I’m not the only one encountering this über frustrating issue.

      Thanks!

      Tice

    • May 10, 2015 at 7:22 am #75255
      Chris Thompson
      Member

      Two thoughts:
      1. are they custom shortcuts or the built-in ones?
      If custom, it is possible to switch between sets of shortcuts – maybe that’s happened inadvertently.

      2. Do you have any plugins/add-ons that add panels to the interface?
      I’ve got one which seems to disable shortcuts while the panel is showing (flyout from the long set of panels), but the shortcuts come back when a different panel is showing and the problem one isn’t.

      Good luck,
      Chris

    • May 10, 2015 at 9:55 am #75256
      Anonymous
      Inactive

      Sorry. Should have been more specific. I was referring to the most common ones, such as Command (Mac) + Shift to access the zoom tool on the fly. But I THINK I’ve discovered the problem to be Drop Box. Disabling the “start at system” preference seems to have done the trick…for now. But who can tell? This problem comes and goes. Thanks for your input.

    • June 25, 2019 at 10:29 pm #117332
      Ken J
      Member

      I know this is cliché, but a simple restart of my Mac did it for me. Everything is working again!

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