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Publish Online “mailto” Links Not Working in Safari

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    • January 25, 2024 at 5:14 am #14399311
      Marc Dunker
      Member

      I have a publish online document that I’ve added a mailto link as both a button and hyperlink. It works perfectly on desktop, android, and Chrome on iOS. It doesn’t seem to be working on Safari.

      I can press and hold on the hyperlink, but it doesn’t just go with a press as intended. It does nothing with the buttons. Is there a way to get this to work or is it a known issue?

    • January 25, 2024 at 11:22 am #14399333
      David Blatner
      Keymaster

      I haven’t seen this. I did some searching and found that World Ready Composer was breaking some links, but that was supposed to be fixed already.

      I wonder if this is just a Safari problem. Have you tried 2 or more Macs with Safari to see if it is a local problem?

    • January 25, 2024 at 11:26 am #14399336
      Marc Dunker
      Member

      The use-case for this is for a user to scan a QR code. It’s consistently not working on three iPhones using Safari.

      It works fine on an iPhone using Chrome.

    • January 25, 2024 at 11:56 am #14399343
      David Blatner
      Keymaster

      I just tried it, and can confirm that mailto links do not seem to work on safari in iOS.
      I see that other people have reported things similar, such as:
      https://discussions.apple.com/thread/251661849?sortBy=best

    • January 25, 2024 at 12:07 pm #14399344
      Marc Dunker
      Member

      Thank you for looking into this David!

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