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• • May 30, 2019 at 10:23 am #116944
    Stefan Maier

    Participant

    There’s a serious issue with playing movies in interactive PDFs after a recent update of Acrobat DC.
    After one of the recent Adobe Acrobat DC updates, movies do not play. Files that worked for years are
    suddenly crashing Acrobat, as do newly generated ones.
    anymore about 80% of the time, and Acrobat crashes with the following:

    This PDF cannot be viewed in Acrobat or Reader, and the application will
    now exit

    This is really horrible for us here, as we are running lecture courses using interacitve PDFs.
    I’ve tried everything in Acrobat
    settings (in multimedia legacy, using either flash or quicktime as
    preferred player, downgrading security, playing with the 3D content
    settings, etc). Movies are encoded in h264 and played perfectly before.

  • May 30, 2019 at 1:57 pm #116951
    David Blatner

    Keymaster

    Well, remember that Acrobat usually requires Flash to play video and audio. Is it possible that Flash needs to be updated?

  • June 1, 2019 at 9:04 am #116981
    Stefan Maier

    Participant

    Hi David, thanks for getting back so quickly. Flash player is up to date, I also reinstalled it just in case. The problem happened when updating from Acrobat Pro DC 2019.010.20098 to 2019.012.20034.
    We have one computer left with the old version, and all movies play well in the interactive PDFs. In the new version all files crash (I’d say probability about 90%) with the error mentioned above. This must be a more general issue, can you check?
    I wish there was a way to get back to the previous version of Acrobat, but does not look like it. How could Adobe have something like that happen?
    P.S. all settings of Adobe Acrobat are the same between the two versions. What should we do?
    best
    Stefan

  • June 1, 2019 at 10:44 am #116982
    David Blatner

    Keymaster

    Hi Stefan, that sounds very frustrating! Unfortunately, I do not have any good way to check that. You might want to check on the Adobe Acrobat forums: https://forums.adobe.com/community/acrobat/content

  • June 3, 2019 at 4:24 am #116999
    Stefan Maier

    Participant

    Hi David,
    thanks I’ll try. We have one computer which still works, and it’s the one that is not updated to Mac OS Mojave 10.14. I think the problem is that Adobe Acrobat DC does not work well with the new apple operating system. Very frustrating. Have you not heard similar issues with embedded movies from others?
    So a warning to those on Mac, DO NOT update to Mojave if you want to continue to play your movies in PDFs …
    best
    Stefan

  • September 28, 2019 at 2:10 am #14324026
    Richard M Broom

    Member

    I continue to have problems trying to run pdf presentations created in InDesign. If I put a video onto a slide in InDesign, when I export my presentation to pdf and then try to run the video, I get the not entirely helpful message on the screen saying “This PDF cannot be viewed in Acrobat or Reader, and the application will
    now exit’.

    I have been putting video into my InDesign presentations for years. I export the InDesign (video in it) to pdf for years without problem. Now, when I try to run video, Acrobat DC crashes (message above).

    This is truly frustrating and so is porting all my presentations to Keynote. Years of work!!!

    Adobe tell me I should be able to run video but, simply put, it doesn’t work.

    If anyone from Adobe is reading this, please fix this problem and that will prevent me pulling out what small amount of hair I have left.

    Richard

  • September 28, 2019 at 7:36 am #14324025
    David Blatner

    Keymaster

    I have experienced problems playing videos, but it’s usually related to Flash, not Acrobat, and I haven’t seen the crashing problems. Have you tried running these PDFs on a different computer? Same result or different? Does this happen with all PDFs, or just new ones you’re making?

  • September 28, 2019 at 7:43 am #14324024
    Richard M Broom

    Member

    Thank for your reply.

    I have tried other computers and I have the same problem. I’ve also ‘republished’ older INDD files and the same problem occurs – but then, I import a file into the latest version of InDesign and then export to the latest version of Acrobat CC. I think I’m probably asking for trouble. I really shouldn’t be hasty when it comes to upgrading. Never pays!

    Richard

  • September 30, 2019 at 8:31 am #14324017
    Stefan Maier

    Participant

    Hello both,
    this is the same problem that I reported a few months ago David. It meanwhile also occurs with older version of the Apple OS, and not only with Mojave. Adobe have acknowledged the problem and promised a fix in an upcoming update of Acrobat DC. Richard it would be great if you could write to Adobe and reinforce how urgent this is. All our lecture notes (I work at uni) are made with Indesign to Acrobat Interactive PDF, and all movies crash regularly with the unhelpful message you described.

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