CreativePro Forum

Return to Member Forum

• Author
  Posts
• • July 19, 2010 at 7:29 am #56394
    mcjaas716

    Member

    InDesign CS5 is crashing frequently when blank pages are inserted into an InDesign Template file, and almost every time new pages inserted into a CS2 document opened in CS5 OR a CS5 template with elements copied from CS2 (guides, styles). The problem persists for many different users on several platforms and operating systems. We have encountered this problem in each of the following:

    Mac OS 10.6.3
    Mac OS 10.5.8
    Windows XP Professional

    Document/template scenarios that have resulted in frequent crashing, for multiple users, include:
    CS5 template (.indt) with guides and styles loaded from a CS2 document (both normal and exported/opened from idml)
    CS5 template (.indt) with guides pasted from CS2 document (both normal and exported/opened from idml)
    Doc (.indd) opened from CS5 template with elements from CS2 (both normal and exported/opened from idml)
    CS2 doc (.indd) opened and saved in CS5
    CS2 doc exported to .inx, opened in CS5, saved as CS5
    Files opened/created locally AND on company server
    Adding pages with both New Page Button and Page Palette Menu > Insert Pages

    And document/template scenarios that have sometimes resulted in crashing (though not as often as when CS2 elements present):
    Brand new CS5 template (.indt), saved to desktop with master page elements added
    Doc (.indd) opened from CS5 template

    We have also tried rebuilding preferences and testing again, with no change in behavior. Sometimes adding one or two blank pages will work (though not always), but it more commonly crashes when 10 or more pages added, and most frequently crashes when 30-60 pages added.

    We have searched forums online and found a couple similar posts, but nothing to this extent or with a satisfactory answer. It seems that this is some kind of bug because the problem is present for many users across so many document scenarios and platforms. We recently upgraded to CS5 but have extensive styles built into templates used in CS2. There must be a way for this to get fixed so that users don’t have to start from scratch in order to execute such a fundamental page layout function: adding new pages. I have submitted a bug report with Adobe, but also hoped for some insight here – or at least to hear if others are encountering the same or similar issues. We have a clumsy work-around for the meantime, but the question remains: What is the cause and what will resolve this problem? Help!

  • July 20, 2010 at 8:07 pm #56415
    Anne-Marie Concepcion

    Member

    I have not heard of that particular bug, I'm sorry. My educated guess is that it's a big leap from CS2 to CS5? Lots of pieces to convert, including things that went through fundamental changes esp. in CS4, like internal file structure.

    Possible to open the CS2 files in CS3, save, then > CS4, save, then > CS5 (or at least CS2 to CS4, save, open in CS5)? See if that makes a diff. Weird that the IDML export/import isn't solving it. That would make me suspect a bad font or corrupted style or conflicting plugin, something like that.

    See if you can replicate the problem on a pristine account on your computer, which removes all the stuff in your user account folder from the mix… and make sure no plug-ins (esp automatic font loaders) are muddying the waters. Create a new CS5 file and save it as a template, add new pages. For what it's worth I just created a new CS5 template, opened a new untitled doc from it and added 30 pages, not a peep.Tried it a few times, still nothing. I don't have any CS2 files handy to test though.

    AM

  • July 21, 2010 at 12:12 pm #56427
    mcjaas716

    Member

    Anne-Marie, Thanks for your suggestions. I didn't think of making a new user account to try it with. We will test that out and I'll post back with results.

    Thanks!

    Mary

  • August 3, 2010 at 1:30 pm #56562
    jbegham

    Member

    Hi,

    I am actually facing more or less exactly the same thing. Just clicking on the icon to add new pages (in the pages window) and ID CS5 crashes. Absolutly no idea why!!! ID4 Didn't do this. Just upgrading to CS5 brings that killing feature!

    Really! Just add a blank page (or based on a template) kicks CS5 down!

    So what mcjaas716 wrote can be confirmed by me.

    Cheers

    John
    

  • August 3, 2010 at 1:36 pm #56564
    David Blatner

    Keymaster

    Always rebuilding preferences after upgrading from CS4 to CS5. I don't know why. Shouldn't make any difference (as it's a “new install”) but it does.

  • October 1, 2010 at 11:42 am #57207
    sboerner

    Member

    Wondering if the OP (or anyone else) has come up with a solution to this. I am having the same issue with CS4 templates in CS5.

    The templates have gone through the IDML “rinse cycle” — export as IDML from CS4, open and save from CS5.

    When I select “Insert Pages” from the Pages panel and attempt to insert more than two pages based on a master page, InDesign crashes every time.

    It does not crash when the [None] template is selected, and it does not crash when master page spreads are dragged manually to the pages panel to add pages to the document. (But that's a cumbersome way to work.) It also does not crash when new pages are added to a freshly created CS5 document. I haven't tested any CS5 templates yet.

    CS5 preferences have been rebuilt. This is an upgrade from CS4, based on a clean install of Snow Leopard.

    Any ideas? I can't afford to rebuild all of my legacy templates from scratch in CS5.

    SB

  • October 1, 2010 at 4:05 pm #57211
    David Blatner

    Keymaster

    I gotta' say that this is very strange. I've never experienced it, thankfully. But I'm sorry to say that I can't think of what the problem could be, either (you've taken all the steps I would recommend).

    One question: I don't know what you mean by the “[None]” template. Oh, you probably mean the None master page. Well, the only thing I can think of is to remove all the objects from the master page in question, then do a save as, then try adding pages. If it works, then go back and start adding the objects back on (or go back a step and start taking objects off one at a time). Perhaps there is a corrupted object, or font, or image… definitely has been known to happen.

    I was having a huge problem with crashing recently, and I finally tracked it down to a hyperlink in the text (which was a shared destination… I hate shared destination hyperlinks).

  • October 7, 2010 at 2:12 pm #57287
    Alan Gilbertson

    Participant

    I'd say definitely report this as a bug, since it's reproducible. I can't reproduce it with CS5 in Win7, no matter what version of ID, back to CS2, the template was created in, and no matter how many pages I add, so it may be some kind of interaction between changes in InDesign and changes in OS X. My favorite line from a Star Trek movie: “The more complicated the plumbing, the easier it is tae block the drain.” (Montgomery Scott, in “Star Trek 3: The Search for Spock,” explaining why the new Enterprise is stuck in the star dock while the old Enterprise sails away.)

  • October 7, 2010 at 2:18 pm #57288
    Alan Gilbertson

    Participant

    Just in case, you might also try this fix: https://kb2.adobe.com/cps/408/k…..08816.html in case the problem is some kind of corruption in the SING Gaiji component. May or may not be related, but as David pointed out there have been many instances of repeated ID crashes that traced to corrupted/malformed graphics, unusual hyperlinks, and (especially) corrupted fonts.

  • October 25, 2012 at 6:15 pm #63457
    Benebrius

    Participant

    Heya. Was experiencing this very problem this morning and managed to fix it.

    Mine was due to Updates not being installed.

    In Indesign, head to Help menu/update.

    Make sure you install all updates.

    Worked like a charm.

• Author
  Posts