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• • June 8, 2010 at 5:40 am #55958
    troycole

    Member

    Hi there,

    Just wondering if there have been any automatic updates or anything like that to InDesign CS4 (working on Windows XP Professional) in the last month or so? I work in a Publishing Group within a government office – and all of us within the group are suddenly experience very poor performance from InDesign (it's not limited to just one or two machines, implying an issue on an individual machine).

    It started four or five weeks ago, and seemed to be affecting opening older, CS3 documents. But increasingly we are having issues opening fairly recent CS4 documents. Often, we have to leave our machines sitting for litterally five or ten minutes, and eventually the document will open. Although, increasingly ID is simply locking up, making us have to force quit the program to try again – often with the same results.

    We do access all of our documents over a network, which has never been an issue over the four years that I've been hear. And I don't believe that there have been any changes in the network.

    So I just thought that I would put a posting out there to see if anyone else is experiencing similar issues, and to see if there is a known reason for them.

    Thanks,
    Troy

  • June 8, 2010 at 7:49 am #55961
    David Blatner

    Keymaster

    There was an update to 6.05.

    Hold down the Ctrl key when you choose About InDesign from the Help menu (on mac, cmd-about id from InDesign menu) and see what your current version is.

  • June 8, 2010 at 9:15 am #55962
    troycole

    Member

    Hi David,

    Just checked all our michines here. We're all running 6.0.5.602.

    The odd thing with this is that we've been running CS4 for about a year now with no issues. So this seems very sudden and we're all experiencing the same kind of behaviour – trouble opening documents of various CS verisions, trouble exporting PDFs, etc.

    Any thoughts on what might be causing it would be appreciated.

    Thanks,
    Troy

  • June 8, 2010 at 11:09 am #55963
    David Blatner

    Keymaster

    It may be that the recent 6.05 update is causing the problems. (Yes 6.05 came out right around the same time as CS5 shipped.) Not sure why it would do that; I haven't heard of any problems there. Or perhaps something happened to your network around the same time (are you opening files over the network)? You might try rebuilding your Preferences files on one of the machines and see if that helps.

    Or perhaps InDesign is feeling bad because you haven't upgraded to CS5? It really wants you to! :)

  • June 8, 2010 at 11:45 am #55964
    ropapareli

    Member

    Maybe the Windows need to be upgraded too.

    And I don't know about troycole but I am sure my Indesign is feeling awful!
    It took me too long to have my Indesign CS2 upgraded to CS4. Now I have to find some excellent reason to make my boss spend more money. People who holds the money usually don't care about the new features we fall in love instantly.

    Maybe I could kidnap his son, so I would have something to bargain…

  • June 9, 2010 at 7:06 am #55971
    troycole

    Member

    I'm certain that CS4 “wants” to be upgraded to CS5. But I think that's a few months away for us here at the office.

    It's not clear if anything happened was changed on the network around that time – but the question has been put to IT.

    I've just tried rebuilding the preferences on my machine. I'll give it a day or so to see if the bad behaviour has been tamed.

    I'll keep you posted.
    Troy

  • August 3, 2010 at 12:19 pm #56558
    troycole

    Member

    The issue I originally posted about above is still persisting and I've done some digging around with IT to try and figure out the cause and the solution. It seems that the troubles we are experiencing over here started right around the same time that server upgrade happened within the department. Essentially, the physical server which was mapped as our “R Drive” has been updated and replaced by a new server. So although the directory path is on the surface the same (R:directory 1directory 2working file.indd), the actual path (when looking at the IP address) would have changed.

    Is it possible that this change is enough to confuse InDesign? Like I mentioned earler, the files typically do end up opening eventually – but often this is after a wait of five or ten minutes (sometimes even more). Is InDesign trying to resolve the changed IP addresses?

    I've already run this idea past IT and asked if there is any way to test it by changing the new servers IP address to the old address. I was told this is not possible.

    So… if this is in fact the cause of our problems, and the IP address can't be changed, how can we resolve this situation? We have litterally thousands of files on that server which rules out simply opening every file and relinking graphics. And who knows, even if we did that, the server could get upgraded again next year!

    Any thoughts would be appreciated.

    Troy

  • August 3, 2010 at 1:35 pm #56563
    David Blatner

    Keymaster

    Are you working on documents off the server? I know many people will say that's no problem, but I never like it. I always prefer copying files to a local drive, working on them, saving them, and then putting them back on the server. The more you avoid working across networks, the happier you will be.

    I don't see why changing the IP mapping would affect this, but if ther server was upgraded, it could easily be many other server-related issues. Sounds like it's the server/network, not InDesign, though.

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