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Indesign Crashes highlighting text, only one user among 100, RDP environment

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    • June 15, 2010 at 3:14 am #56045
      gbmoto
      Member

      Hi Newby on here so apologies if this has cropped up before.

      We have Indesign CS2 running on term servers, no more than 6 users per term servers, users get a term server on a “round robin” basis, their windows profile recreated at login.

      We have one user (of 100!!!) who has repeated crashes whilst highlighting text, we have him recreating his prefs regularly and have changed all hardware, it can happen 10 or more times a day.

      Any ideas??

    • June 15, 2010 at 5:41 am #56052
      David Blatner
      Keymaster

      That is pretty strange. However, I have noticed that InDesign can be sensitive to things around it that are seemingly unrelated. I would say make a new account for him, but you said that they're recreated automatically? That's wild.

      The only thing I can think of is that his files are corrupted somehow. Does this happen with brand new files? Or just files he has been working on?

    • June 15, 2010 at 6:01 am #56055
      gbmoto
      Member

      Hi Dave

      Thanks for the swift reply, it seems that the text box is corrupting, replace the box and all is cool, but that is post crash.

    • June 15, 2010 at 6:05 am #56056
      David Blatner
      Keymaster

      If it is the same document over and over, then I would suggest exporting as INX or IDML, then closing the document, then opening the INX/IDML file and working with this new, clean version of the file.

    • June 15, 2010 at 6:26 am #56058
      gbmoto
      Member

      Sadly they are system created pages, and fresh ones every time!!

      You can see why it has us stumped!!

    • June 15, 2010 at 8:16 am #56061
      David Blatner
      Keymaster

      Indeed. When this person sits down and logs in, there must be something that is consistent from one time to the next. An account, a log-in, some files on the server, something. There is no way to give this person a fresh new account? But it sounds like it may be a system problem more than an InDesign problem.

    • June 15, 2010 at 8:31 am #56063
      gbmoto
      Member

      It is a really wierd one, does indesign create any logs anywhere other than the indesign log?

      That one comes up saying access violation…

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