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• • February 3, 2010 at 2:55 pm #54795
    snorcross

    Member

    I'm having an issue with the bullets. our designer is using indesign's auto bullet function which in turn is using the font wingdings.

    when I open her documents, it asks me to replace wingdings as if its missing. i replace it with the version thats on my computer, and it still wont display correctly. when i send it back to her after saving, it wont show correctly on her computer. its the same with our art directors computer. I had our tech people sort out the fonts, and now all the machines have the same version of wingdings on them, but the problem is still happening. the tech guy says its an indesign problem

    fwiw, my usual fix is to replace the ID auto bullets with regular old bullets in the text.

    we are all using CS3 and OS 10.5.8

    any ideas?

    or should i just hope that the problem goes away with the planned switch to CS4/10.6?

    thanks,

    Spencer

  • February 3, 2010 at 4:49 pm #54797
    Dwayne Harris

    Member

    I think that on those other machines (or your's), a different Wingding font is being used. Did your tech people check that there aren't multiple wingding fonts on the machines? The Mac OS will put fonts in several places. In a font folder in your “system” folder, a font folder in your “library” folder, in your “user's library font folder, and Microsoft has it's own set of fonts as well.

    Have your tech people checked the path of the wingding on each computer?

    By that, I mean, when it's working on your machine have them go to “Type” then scroll down to “find font.” Click on the wingding font and get more info and check the path name. Then for the troublesome machines, if they need to change to their font, have them change it to their winding and have them check the path.

    I really think it's an issue of a different version of the wingding on the problem machines or duplicate fonts, and not an InDesign problem.

    Have you cleared font caches?

    Are you using any font management apps, like Suitcase?

    At my company we use Suitcase and Fusion and really manage our system and user folders, and keep them to a bare minimum. We put the fonts for each job into a separate folder within that job. If we ever get issues like your's, it's simple to easily follow the path to that individual font folder.

  • February 5, 2010 at 8:11 am #54817
    snorcross

    Member

    our tech guy put the same version on all of our computers and eradicated any other versions.

    i trust that he cleared the cashes but couldnt say for certain that he did do that.

    we do not use a font management application other than apple's font utility. we are an in house creative dept. so the faces that we use are already limited to the corporate fonts.

    the next time he comes i will ask him if he has done what you suggest.

    does the bullets and numbering palette store those choices someplace other than with the other fonts? thats the only place i have this problem.

    also, when i open the bullets and numbering palette, the choices that are already there are pink, as if i dont have the font installed. i have always attributed that to the whole “times default” thing

    many thanks for your help,

    spencer

  • February 5, 2010 at 6:01 pm #54829
    Dwayne Harris

    Member

    Spencer–

    Do you get a missing font message when opening the file (or does the other person)? Or does it just show up pink with no missing font message?

    I had a situation a few weeks ago using the “Symbol” font. It had been supplied by the customer. Anyway, different machines were having problems with the multiplication sign. It would show up as pink, until InDesign was quit and then relaunched. And then it was fine. There were no issues with the other things (i.e., division sign, plus sign, equal sign, etc.). Just that darn multiplication sign. We ended not using the Symbol font the customer gave us and used our own and no more problems.

    So I'm wondering if something is wrong with the Wingding font you're using.

    So far as the bullets and numbering palette–some characters will be pink due to your default font (usually Times). I get that as well.

    I guess the big question is: Do you (or the others) get a missing font message when opening the file?

    If you get the missing font message then someone has a different version of that font on their system somewhere. If no missing font message, then that font may be corrupt.

    Hope this helps.

  • February 9, 2010 at 8:42 am #54862
    snorcross

    Member

    i do get the missing font dialogue box, and even when I replace it with the version on my machine, it still wont appear correctly.

    its its an ongoing problem regardless of quitting/restarting/blank CDRs at the altar of st moof.

    the oddity is that it works fine on some machines, but not all.

    the tech guy says he eradicated all old versions and replaced them with the newest version on all the machines.

  • February 9, 2010 at 8:42 am #54863
    snorcross

    Member

    i do get the missing font dialogue box, and even when I replace it with the version on my machine, it still wont appear correctly.

    its its an ongoing problem regardless of quitting/restarting/blank CDRs at the altar of st moof.

    the oddity is that it works fine on some machines, but not all.

    the tech guy says he eradicated all old versions and replaced them with the newest version on all the machines.

  • February 9, 2010 at 4:45 pm #54870
    Dwayne Harris

    Member

    I don't know, snorcross. The only time I have experienced this is when there are duplicate fonts on computers.

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