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• • April 3, 2014 at 11:11 pm #67862
    Nicholas Cuccia

    Member

    I’m grading a student’s document. The font “Rosewood” has been properly applied, but is showing up as missing (i.e., in brackets). It’s clearly on my hard drive because I have my instructor copy with the font applied open as well. When I try to change the font through one of the usual methods, ID won’t accept the change and retains the brackets and the pink highlighting. I even tried copying and pasting the word from the instructor copy and it immediately changes the font to not found. What am I not doing right here? Thanks, Nick

  • April 3, 2014 at 11:27 pm #67863
    Nicholas Cuccia

    Member

    PS. I should add that when I open these documents, it’s looking for them on TypeKit and won’t let me replace them with fonts on my computer, despite the message to do so!

  • April 4, 2014 at 6:29 am #67867
    David Blatner

    Keymaster

    I wonder if the font is inside a Document Fonts folder next to the instructor copy InDesign file. If so, then InDesign may be able to use it for that one document and no others.

  • April 4, 2014 at 8:45 am #67876
    David Blatner

    Keymaster

    Here you go… I wrote it up here: https://creativepro.com/document-fonts-work.php

  • April 4, 2014 at 11:58 am #67881
    Nicholas Cuccia

    Member

    Thanks, David, for the prompt reply (you guys are the best). I created a Document Fonts folder within the folder containing the students’ documents and dragged Rosewood to that folder. Alas, the font still did not display correctly, and ID still won’t let me assign it, even though it’s clearly in the list on my system and in the Documents Folder. (I even tried cutting and pasting the entire text frame from my document, which works, into a space in the student doc, and the text goes pink.) There are curiosities about this: Why this is not happening with all the student files; Why these two documents (and not the others) are looking for the font on Typekit; Why “Rosewood” shows up in its own little section of the font list in InDesign when go to apply it in these two documents only (I guess that’s an indication it can’t find it). I’m going to ask the two students if they had any issues with fonts when they started the assignment. The text was already formatted for them when they opened the template; they had only to apply an effect (drop shadow). If I come across anything more bizarre, I’ll share! Thanks. Nick

    • April 4, 2014 at 12:21 pm #67882
      Dwayne Harris

      Member

      Did you make sure it’s called “Document fonts”? It is Upper/lowercase specific. The “F” in fonts has to be lowercase.

      So far as why everyone else’s files are okay is beyond me.

      I’m not familiar with the Rosewood font. My first thought is maybe it’s also a system font? Is it possible their file acccessed it from somewhere else?

      Have your student open the file on his/her machine and go to the font usage and see where the font is coming from. Maybe it’s installed elsewhere and it’s a different version?

  • April 4, 2014 at 1:04 pm #67885
    Nicholas Cuccia

    Member

    Thanks, Dwayne. Made that change to lowercase but it still didn’t help. Rosewood is a decorative font (hopefully used only in student exercises or when you want that 1850s look). Anyway, I opened the Info portion of the Find Font panel in several of the documents. In a few it shows the path to Library>Fonts>Rosewood; in at least one it says “Document-Installed.” In the two where it is not displaying, it says it’s missing, which is correct. Now it may be that these two students did their assignments on PCs and the others on Macs (I’ll have to ask) and the name is slightly different. But that doesn’t solve why I can’t replace it with my Mac version of Rosewood. It should let me do that. BTW, the text frame comes from a Snippet that the student places in the document. Still, that doesn’t explain why it works in some documents and not in others. My amateurish guess is that if the student creates the document on a machine that doesn’t have the font, that path issue is somehow sticking and ID won’t let it go. ID will let me change the font to any other font, but not Rosewood, which is on my machine.

  • April 4, 2014 at 1:46 pm #67886
    Dwayne Harris

    Member

    Well, I had a nice post all typed up, but when I hit submit, the forum said I wasn’t logged in and thus my post disappeared. Here’s what I basically replied with.

    It sounds like a font conflict. If your machine shows some files with the fonts tracking to the library font and others to the Document fonts folder, then that isn’t right. It means it’s being accessed from two places.

    That’s why I keep my system and library fonts to a bare minimum. Just what’s required by the OS.

    My guess is you can’t replace the font for those two files because InDesign doesn’t know where to grab the font from.

    It would be interesting to know if those two files were done a PC or not. That would definitely narrow it down.

    What happens if you remove Rosewood from your library font folder?

    Also–just in case those other students are on Macs–maybe have them package the document with the fonts (it will create it’s own document fonts folder).

    Fonts issues can be a nightmare.

    I’m leaning towards a conflict.

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