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Font Printing Skewed and Warped from PDF

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    • October 7, 2015 at 2:29 pm #78617
      Jessica Suhr
      Member

      I’ve made a file using ID CS6 and while the font looks fine on screen and prints fine for me and my colleague, clients are printing it and it looks crazy.

      I hope you can see this link from my dropbox to get an idea of what I’m talking about: https://www.dropbox.com/s/j812gmumtdt7ieb/img-150831171915%20%281%29%20%281%29.pdf?dl=0

      The font is Playfair Display, a Google font, and as you’ll see the other font in the file prints fine. It’s the latest version of the font from Google and it’s TT.

      I have no idea what could be going on. Any ideas?

    • October 7, 2015 at 3:36 pm #78624
      Dwayne Harris
      Member

      Well, if you and your colleague can print it okay, is it possible it’s the client’s printer that is the problem?

      Are you (and they) printing from the ID file or a PDF?

    • October 7, 2015 at 5:58 pm #78634
      Jessica Suhr
      Member

      Hey, thanks for responding.

      I’d say it might be the printer, but it’s multiple people printing on their own printers. And they’re printing from the PDF.

      • October 8, 2015 at 12:54 pm #78657
        Dwayne Harris
        Member

        That makes it tough. I take it everyone is using postscript printers.

        Did the font imbed okay in the PDF?

    • October 8, 2015 at 12:58 pm #78658
      Jessica Suhr
      Member

      As far as I know it embedded okay ??? We are getting reports that it’s printing fine for some people so it’s printing ok maybe 50% of the time.

      • October 10, 2015 at 7:56 am #78679
        Dwayne Harris
        Member

        That makes it tough if it’s printing for some folks and not others.

        I personally think some computers don’t like some fonts. We had several jobs in our shop a few years back where they refused to print from one certain machine. And it was the same font in question. I gave up troubleshooting it, and just put a note in the job folder not to work on it from that machine.

        I know you don’t have that option as it’s the client having issues.

        Did you contact the font maker?

        I know it may be too late now, but it’s possible you may have to use a different font.

      • October 10, 2015 at 10:04 am #78680
        Gustavo Martinez
        Member

        In Acrobat>File>Properties>Fonts do you see any Type 1 (CID) Subset? I remember some printers having trouble when those are present. If you are using Arial, try it without ligatures and see if that helps.

    • October 12, 2015 at 11:12 am #78714
      Jessica Suhr
      Member

      Yes, the font with the issue is showing TrueType (CID). See screenshot here: https://www.dropbox.com/s/o5hy3zze6n344yh/Screen%20Shot%202015-10-12%20at%202.11.14%20PM.png?dl=0

      Anything I can do to fix that – why is the font showing up twice?

      • October 12, 2015 at 11:31 am #78717
        Gustavo Martinez
        Member

        Don’t know why the font is showing twice. I sometimes got rid of the (CID) issue unchecking ligatures. Select the type in your document and uncheck ligatures and let us know if that helps.

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