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• • January 25, 2011 at 9:22 am #58502
    vsep13

    Member

    Hello.

    This is my first post but I have a terrible issue with Indesign CS5 / CS4 that I can't explain, can anyone help.

    I've created a document in CS5, our printer uses CS4 so we've had to supply the document as an IDML file. Unfortunately due to time constraints the client didn't get proofs. The job has a strange problem on one of the pages the color of the text changes half way through a word and continues for a paragraph and a half and stops one letter shy of the end of a para. I've checked the indesign file, looked at the style sheets etc and can't explain.

    Has anyone encountered a similar problem or even solved it.

    Thanks in advance.

    P

  • January 25, 2011 at 10:02 am #58503
    David Blatner

    Keymaster

    I don't have a solution for you, sorry. But I have to ask: Why on earth would you ever send an IDML file to a printer? That would scare the pants off me. IDML is NOT a seamless downsave. Things DO change.

    If you want to send a file to a printer, send them a PDF file! That way everyone can look at it and make sure it is correct before it is printed.

  • January 27, 2011 at 2:36 am #58518
    vsep13

    Member

    David Blatner said:

    I don't have a solution for you, sorry. But I have to ask: Why on earth would you ever send an IDML file to a printer? That would scare the pants off me. IDML is NOT a seamless downsave. Things DO change.

    If you want to send a file to a printer, send them a PDF file! That way everyone can look at it and make sure it is correct before it is printed.

    ---

    Hi David,

    I totally agree that sending an IDML is madness but that is what we were reqd to do in really tight timescales, we also sent a pdf as a softproof but obviously this was either not checked or not picked up by printer / client.

    As a matter of interest we've recreated the file ourselves in CS4 (which we had to re-install on an unused mac) from the IDML but we've been unable to recreate the problem. All very strange.

    Thanks Again

    Paul.

  • January 27, 2011 at 3:33 am #58519
    Tim Hughes

    Member

    I am sorry but I have no sympathy for you sending an unchecked file in IDML and saying its because of time constraints is akin to turning into the wind and emptying your bladder.

    As David says why did you not send a pdf file to print?? A recognised, tried and tested and SAFE workflow.

    It is years since I sent a native file to print.

  • January 27, 2011 at 4:24 am #58521
    Rhiannon Miller

    Member

    If the printer is requiring InDesign files and not using PDFs, I'd say you need to look at finding a new printer (assuming it's your choice, of course). If it's client who's requiring InDesign files, then could you send the InDesign file to the client and quietly pass the print PDF directly to the printer?

    If you can't replicate the problem on your own computers then you couldn't have foreseen it even if you had checked the IDML before you sent it. Sounds to me like the error is with the printer/client here. They asked for the wrong file, you sent them what they'd asked for and the correct file as well, they didn't check print proofs or compare the IDML output with the PDF. I'd go back to the client and say that it was fine when it left your offices, and it's their responsibility what happened to it after that. (Only I might be a little more polite than that, if I ever wanted to work for them again!)

  • February 1, 2011 at 3:34 pm #58597
    vsep13

    Member

    Tim Hughes said:

    I am sorry but I have no sympathy for you sending an unchecked file in IDML and saying its because of time constraints is akin to turning into the wind and emptying your bladder.

    As David says why did you not send a pdf file to print?? A recognised, tried and tested and SAFE workflow.

    It is years since I sent a native file to print.

    ---

    Helpful, nope, thanks, nope. Oh and well done for re-iterating the experts advice, how clever you are. Did that make you feel a little less inadequate for a few minutes.

  • February 1, 2011 at 3:37 pm #58598
    vsep13

    Member

    orielwen said:

    If the printer is requiring InDesign files and not using PDFs, I'd say you need to look at finding a new printer (assuming it's your choice, of course). If it's client who's requiring InDesign files, then could you send the InDesign file to the client and quietly pass the print PDF directly to the printer?

    If you can't replicate the problem on your own computers then you couldn't have foreseen it even if you had checked the IDML before you sent it. Sounds to me like the error is with the printer/client here. They asked for the wrong file, you sent them what they'd asked for and the correct file as well, they didn't check print proofs or compare the IDML output with the PDF. I'd go back to the client and say that it was fine when it left your offices, and it's their responsibility what happened to it after that. (Only I might be a little more polite than that, if I ever wanted to work for them again!)

    ---

    Unfortunately as this is a public sector client, everything has to go to rostered suppliers and as such this printer had been selected by the client to print the job. Yes I agree it's a printer error and we've taken it up with the client and advised that either the printer upgrade or we use a different supplier in future.

    Thanks for the advice.

  • February 2, 2011 at 3:08 am #58607
    Tim Hughes

    Member

    vsep13 said:

    Tim Hughes said:

    I am sorry but I have no sympathy for you sending an unchecked file in IDML and saying its because of time constraints is akin to turning into the wind and emptying your bladder.

    As David says why did you not send a pdf file to print?? A recognised, tried and tested and SAFE workflow.

    It is years since I sent a native file to print.

    ---

    Helpful, nope, thanks, nope. Oh and well done for re-iterating the experts advice, how clever you are. Did that make you feel a little less inadequate for a few minutes.

    Cheers all the best now :)

    ---

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