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• • October 17, 2017 at 10:30 am #99051
    Adrienne Lundell

    Member

    Hello,

    We upload PDFs to our website that contain a footer that is a rectangle filled with a pattern. It’s come to my attention from certain people on my staff that are using Firefox that the pattern displays outside of the bounding rectangle that I have placed it into.

    I have a new version of Firefox on my Mac and couldn’t recreate the problem. However, my coworker downloaded Firefox on her PC to test and she did see the same problem.

    This is what it looks like on Firefox where you can see that the abstract background appears outside of the orange bounding box at the bottom where it says “Special Report”:
    https://www.ecs.org/ec-content/uploads/Firefox-PDF-Image-Issue.png

    Has anyone seen this problem or know of a solution? I guess the only option I’ve thought of is to go through all of our reports and replace these boxes with images. Is there nothing like a raster effect in InDesign that would do that?

    Thank you so much for any ideas!

  • October 17, 2017 at 12:52 pm #99052
    Adrienne Lundell

    Member

    Additional note in export settings: I do have “crop image data to frames” turned on.

  • October 18, 2017 at 5:39 am #99062
    David Blatner

    Keymaster

    It sounds like a bug in the PDF reader on those machines. In my opinion, PDF should not be viewed inside a web browser. There are always too many problems! PDFs should be viewed in Acrobat.

  • October 18, 2017 at 7:36 am #99076
    Adrienne Lundell

    Member

    Thank you, David! That’s an interesting point. We disseminate almost all of our resources as PDFs and I would bet they are rarely downloaded and viewed in Acrobat or Reader. Is there anything you would recommend to work around this? We use WordPress so maybe a widget to embed the PDFs? Or a different format entirely? It’s difficult because although they are digital publications, we want them to also be printable for our constituents.

    Thank you so much for the assistance!

  • October 19, 2017 at 10:02 am #99099
    David Popham

    Participant

    We sometimes run into the same problem when sending proofs to authors via a Dropbox link. Rather than download, they often view the PDF from their browser after clicking on the Dropbox link and complain about issues that don’t exist but show up in the way their browser renders the PDF. Including a note in our correspondence that recommends downloading the file and viewing in Acrobat or Reader is the only way to guarantee that the proof will be accurate has been the most effective way for us to deal with this issue.

  • October 19, 2017 at 10:29 am #99100
    Adrienne Lundell

    Member

    True. At the least we could add some sort of disclaimer. Thanks for the idea.

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