CreativePro Forum

Return to Member Forum

• Author
  Posts
• • January 6, 2012 at 8:16 am #61350
    Billy Chase

    Member

    I get this message when I try to package up some documents. I've checked my links and nothing seems to be broken. I seem to only get this on a batch of documents and not on any others. I thought it might be a problem when I upgraded to Lion but that doesn't seem to be the case as other files will package fine.

    What would cause this and how can one fix it?

    

  • January 18, 2012 at 12:40 pm #61481
    Billy Chase

    Member

    Nothing?

    It's really odd that this is happening. I can't figure out how to get the file to package properly. Other InDesign files new and old package fine.

    Thanks,

    Billy

  • January 19, 2012 at 3:04 am #61484
    Eugene Tyson

    Member

    The message really doesn't tell us anything.

    Are all the links up to date in the Links panel – no warning symbols?

  • January 19, 2012 at 8:37 am #61487
    Eugene Tyson

    Member

    Check your Layers Panel

    And expand each layer – ensure there are no “Hidden Layers” that is the “eye” icon is showing beside each layer

  • January 19, 2012 at 9:39 am #61489
    charactergrdesign

    Participant

    I had the same problem just now. I looked for Hidden Layers as suggested above and also tried replacing the preferences as outlined in the Adobe Forums about this issue, but had no luck. However, I did find a solution that seemed to work … as long as you still have a previous version of ID on your system: I “saved down” the file (from CS5.5, exported as an .idml file) then opened the .idml file in CS4 and was able to successfully package the file from there. Hope this helps.

  • January 19, 2012 at 9:57 am #61490
    Eugene Tyson

    Member

    That is not a recommended workflow. Any new features used in CS5.5 or CS5 will be lost downsaving to CS4, as CS4 did not have those features. You risk messing up the entire document text layout.

  • March 9, 2012 at 11:48 am #61780
    Billy Chase

    Member

    I think I finally figured it out. The links were not missing and there weren't any warning signs. What happened was a file was labeled in correctly. It contained slashes in the title. Once I renamed the file, everything packaged up fine.

    Thanks to everyone for trying to help.

  • March 6, 2014 at 3:07 am #67465
    Kait Hatch

    Member

    I’m using InDesign CC and have just had the same error message.

    I’ve done some digging around.
    1 – None of the links in my links panel are broken.
    2 – None of the file names have a / in them, which was sited as the most common reason this would happen.
    3 – I tried resaving all the links to a new location and was met with another error message that links could not be moved.
    4 – I renamed two of my images as they had extremely long names and this was also sited as a reason for this error.

    I still can’t package it and the error message is frustrating since it doesn’t explain why and preflight shows no issues with the document.

  • March 12, 2014 at 6:05 am #67607
    Leisa Wickersham

    Member

    I have recently upgraded to Maverick and now I can’t package any files. I am currently using CS6. I have tried repackaging a file that I could before the upgrade and I get the error message as stated above. This is very frustrating since I can’t do my job and have to rely on others who are able to package the files.

    I even resaved the file as an idml and reopened in CS5.5 and I get the same error. Any help would be greatly appreciated.

    • March 12, 2014 at 8:51 am #67614
      Kait Hatch

      Member

      Hi Leisa,
      in the end, despite posting on the Adobe help forums as well as here, I had to use a rather clunky solution. I resaved all the image files in a new folder and relinked them to the document. It packaged fine after that but was quite tedious to do.

      I have Marverick on my home computer for all my freelancing work and haven’t had any issues with packaging from there. This happened to me on the PC at my work – so I don’t think the operating system has anything to do with it.

  • March 13, 2014 at 12:59 am #67645
    Masood Ahmad

    Participant

    I have a suggestion not to use long file-names instead use a small, easy to read names. Also try not to use any special characters i.e. ~!@#$%^&*()-=+[{]}\|;:'”/?.>,< as these symbols reserve some place in the Operating Systems’ coding.

    You will get numerous error messages on PC if any of these character is used somewhere in the file-name, whereas on MAC, these are ignored sometimes by the MAC OS. One might not get any error on a MAC but might get errors on PC with the same file.

    Rather than copying or pasting or downloading the stuff from the net and using it straight away, try to rename the file if the name is too long or contains special characters.

    Remember the Golden days of DOS where 8.3 was a file-naming standard :)

    • March 13, 2014 at 6:31 am #67647
      Kait Hatch

      Member

      Masood,
      In my post on March 6th I state that I renamed long file names and don’t have unusual characters in any of my file names.

      This didn’t resolve the issue.

      Kait

  • March 13, 2014 at 5:38 am #67646
    Leisa Wickersham

    Member

    Files that I was able to package before we upgraded tot he new OS, I can no longer package. None of our files have any special characters in them and we try to keep them short as possible. We are so confused as to why after upgrading tot he new OS (Maverick) I can’t package any longer.

    • March 13, 2014 at 6:32 am #67648
      Kait Hatch

      Member

      Mine was the same but on a PC with Windows 7. I used to be able to package the file I got the error message with. I suspected ti was a result up switching from CS6 to CC, but if you’ve had the same issue it can’t be that.

      Have you flagged it with Adobe?

  • April 29, 2014 at 9:33 am #68199
    Karen Booth

    Member

    Hey, all,

    I have just experienced this problem in CS5.5 while attempting to package an 80-page book with 300+ linked files. The problem turned out to be several linked jpeg files that had the slash character (“/”) in the file names. Once I changed all those offending file names and re-linked all those files in the ID document, the packaging function worked perfectly. Hope this helps others experiencing this problem!

  • May 30, 2014 at 5:54 am #68728
    Tiffany Pippin

    Member

    I just started getting this message. I’ve been working in CC for quite a while now, well since its unveiling, and never got the message until now. The original file might have been created in CS6 but I’ve done this with earlier versions and while I did have to relink I never got this message. I’m also connecting to a remote server using VPN which I thought might be the case. Anyways, no errors in preflight, tried relinking files, embedding them…no luck. There are only 6 links, not a lot to handle, and no special characters in file names…I’m going to try Kait Hatch’s idea and save all the files to a common subfolder under my work folder and see if relinking them to there works.

  • September 24, 2014 at 8:16 am #70737
    Jim Cochrane

    Member

    I only had 16 links so I could have checked each one … I had an illustrator, ai file which I saved as an illustrator pdf and replaced … and then it worked … if that helps anyone …

  • September 24, 2014 at 1:16 pm #70738
    Justin Sligh

    Member

    You will get that error if your document links to media on an older drive or another user, which you do not have proper permissions for.

  • September 25, 2014 at 5:06 pm #70768
    Mark Chen

    Member

    ok, ran into the same problem, I think I found a solution.

    first, embed all your links. then unembed all the links, NOT to the original location, but to a new location. so create a new folder for all the linked files. after you have copied all the files into that folder, you can check for any files that have “/” in their names.

    I did this and sure enough, found this one file with “/” in its name. I didn’t bother to try to package again with the same file name just to see if the reason for the problem is indeed the “/”. I just changed the file name and the package was done without any problem.

  • September 26, 2014 at 12:56 am #70783
    Tim Hughes

    Member

    I’ve this problem and it was down to a bad file name.

  • October 11, 2014 at 10:28 am #70987
    tthomas nguyen

    Member

    I ran into to problem too. I had all my images in a folder name “IMAGES” and once I changed the folder name from “IMAGES” to “Links” I was able to package it.

  • June 28, 2015 at 12:06 am #76295
    Desma Pacitto

    Member

    Wow thanks for this info I had 339 links & 2 had “/” in them, removed them and it fixed the problem.

  • July 2, 2015 at 12:59 pm #76387
    Tayler Ursu

    Member

    The Fix: / at the start of file names need to be removed. No need to do anything else.

    1) Find the original file – rename it without a slash
    2) Proceed to relink the file in indesign.

    FIXED!

  • July 21, 2015 at 7:31 am #76741
    Lauren Kirk

    Member

    Worked for me I had 562 links, removed all image files with a “/” and saved perfectly :-)

  • July 22, 2015 at 7:10 am #76759
    Andre Vandal

    Member

    I don’t think this is limited to slashes, here we work in French and we had the same problem with accents in filenames, i.e.: é è à ô etc.
    We seem to be regressing back to DOS. :)

  • September 8, 2017 at 10:40 am #97900
    Eric Chapman

    Member

    I just had the same problem in InDesign CS6. Although when trying to package it, ID said all 13 linked files were problems, only one had “/” in it. It exports to a package just fine now that the “/” is replaced with a “-“. Thanks to all who contributed to this thread!

  • May 4, 2018 at 8:40 am #103543
    D Sam

    Member

    I had exactly the same problem and changed an “/”.
    It’s a pity, it’s like we are back in DOS again :(

  • July 27, 2020 at 2:41 pm #126384
    Vaughn Mac

    Member

    There are several reasons you will get this error without Indesign showing any broken links:
    1- Your preference file is corrupt. FIX: Close Indesign and restart it by also pressing Cmd+Option+Control+Shift (Mac). I’m not sure of the PC commands for this.
    2. You have a special character in one of your link names (ie. /$%<*.~)
    3. Some of your file names are way too long.
    4. You have a backup drive (or several) with linked images on them and you either recently updated Indesign, or your computer causing Indesign to NOT see the links. You don’t see a link error because technically your external drive is still there and hasn’t been renamed but your indesign &/or your computer settings were updated.
    FIX (Using Indesign 15.1): Select all your links in the “Links” panel. At the top right of that panel click the options tab (four hamburger lines), Select “Relink To Folder” and select the folder where your images should be. If Indesign cannot find all your images there it will highlight the links it cannot find. Those are the files causing your problem. Take a screenshot of those highlighted images in case they become deselected while you search for them. Drop them into your main images folder and repeat this process until Indesign locates all the files. When all the links are located “Package” your document to prevent this happening in the future.
    Hope this helps.

• Author
  Posts