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• • March 11, 2016 at 6:13 pm #82872
    John Kelsall

    Member

    Hi All

    I’ve got an InDesign CC2015 document which has lots and lots of hyperlinks in it – email addresses, web addresses, and destinations.
    Some of these hyperlinks I’ve manually added myself, others have come in naturally from the Word file that the text is from.
    I had all these hyperlinks working a couple of weeks a go, but now that I’ve opened the file to edit it they all now have a question mark next to them in the hyperlinks panel. If I click on one of the query signs a message comes up that reads “Hyperlink destination document not found. Please verify the document’s location in the hyperlinks panel before choosing this hyperlink.” What should I do?
    These question marks are in a red circle with the question mark centred within it. I do have some other question mark symbols that are within a red ‘flag’ looking icon – for these if I click on any I do not get a message. Does anyone know a quick turnaround for this problem? Could it be that I’m editing the document at home, and if I put on my computer at work they will automatically work again?
    Any help would be greatly appreciated.
    Thanks in advance
    Johnny Carbon

  • March 11, 2016 at 6:18 pm #82874
    David Blatner

    Keymaster

    Is it happening with any particular kinds of links? Or truly all the links?

    A red circle means that InDesign can’t find a URL. A red flag usually means it’s looking for a “text anchor.” If the anchor is in a different InDesign document which isn’t where it is expected, that could certainly happen. I hate using text anchors from one document to another; it can cause too many problems. Much better to have all the documents together in one huge document if you need that kind of thing.

    • August 10, 2017 at 1:56 am #96662
      Olaf Mueller

      Member

      David,

      you suggest «Much better to have all the documents together in one huge document if you need that kind of thing.» But that would make the Book-function kind of obsolete, wouldn’t it? And there just ARE documents that you cannot combine e.g. they are from different sources, have experienced individual/cosmetic changes to paragraph-styles – albeit being named the same – which would result in complete chaos trying to merge that into one style, I fear.

  • March 11, 2016 at 6:21 pm #82875
    John Kelsall

    Member

    Hi David, thanks for replying so quickly.

    Not all the hyperlinks are broken, but many are.

    I’m working in one large document.

  • March 12, 2016 at 8:57 am #82876
    David Blatner

    Keymaster

    If this is one document, then my guess is that the text anchors are pointing to an earlier version of the document. Perhaps you renamed it? I remember seeing something like this, but it’s been a while since I ran into that problem.

  • August 24, 2016 at 10:04 pm #87791
    Carey Martin

    Member

    Hi there, following on from the issue above I have a similar one where I regularly rename the file as I work on it each day, just in case our server fails as it did last year and we all lost a month of work (don’t ask!).

    When I check in the InDesign file, right click on the link, choose edit hyperlink, choose go to destination, it works, but still has the red dot. And when exported the hyperlink works just fine in the pdf.

    Asking it to refresh changes nothing.

    Even going to edit the hyperlink, selecting none from the list of links, changing it to not shared link (never really understood what this does or its usefulness), then reapplying the link (copying and pasting from the URL of the website) still leaves it as a red dot.

    Guidance here would be appreciated.

    since they work I am inclined to leave them as is, but it bugs me that I cannot make it work and have green dots.

    Thanks, Carey

  • August 25, 2016 at 7:02 am #87801
    David Blatner

    Keymaster

    The red dot means it cannot find the URL. Perhaps your system is blocking InDesign from going out to the web and checking the URL? Is it ever green? Or just green on some links and not others?

  • August 10, 2017 at 10:26 am #96676
    David Popham

    Participant

    Red dots can also occur if a URL goes to a site that requires a subscription, such as an academic journal article, even though it opens a legitimate log-in web page.

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