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• • October 31, 2017 at 2:30 am #99290
    Bart Van Put

    Member

    Help. I’m the only one in the whole studio who keeps on getting pdfs with white boxes. I have been suffering with trashing preferences twice a day for the last months: it keeps coming back, stays ok for a couple of hours. Updated to 2018, checked “do not import previous settings” on all available windows. Loaded our studios pdf settings from scratch. (Nobody but me has an issue). There MUST be something on the pdf-render-engine level that keeps inserting errors. When checking with Bridge 2018 for the color settings my OLD settings were still there, although I had clicked every box NOT TO. Besides reformatting my whole system I am at my wit’s end. This morning reformatted the whole system. Made 1 good pdf without the white boxes. Second pdf : the problem is back…

  • October 31, 2017 at 3:29 am #99291
    Graham Park

    Member

    Can you post some samples so we can see the problem you have?

  • October 31, 2017 at 4:04 am #99292
    Bart Van Put

    Member

    Sorry to have to take this route with wetransfer, but I’m very busy right now and no time to look up link posting. Also grateful that somebody answered my distress call. It’s not that I’m a helpless newbie, I got 35 yrs in the business since the Lisa, Pagemaker, ReadySetGo, Indesign 1, and 25 years in prepress. THIS one has me baffled.
    Cornered the problem down to the illustrator yellow corner design. And it keeps on working with 4 other colleagues. Except on my pristine virgin unit. WHICH setting could it be ? PDF settings were reloaded from scratch from the office default set. Anything else I think of I will edit here again.

    https://we.tl/P9vap6gP1w

    In the meantime I recreated the culprit completely in indesign and am continuing production. Tx for any input.

  • October 31, 2017 at 5:40 am #99294
    Graham Park

    Member

    That is strange.
    The thing that comes to mind if the picture is set to NON PRINTING then you would need to click the INCLUDE NON-PRINTING OBJECTS in the PDF export dialogue box.
    But this seems to be an unlikely cause.

  • October 31, 2017 at 5:42 am #99295
    Bart Van Put

    Member

    Your welcome to this one. I am beating my head on the desk for the last 4 weeks. Had to take a 2 hours extra to recreate the whole thing in indesign.

  • October 31, 2017 at 7:25 am #99302
    David Blatner

    Keymaster

    Just to confirm: You are looking at this exported PDF in Adobe Acrobat, right? Not Preview or some other PDF viewer?

    Of course, the text language is also changing between your preview and “result” :-)

  • October 31, 2017 at 7:29 am #99303
    Bart Van Put

    Member

    Le David !

    1- Acrobat PRO 2018 : of course

    2- text change : this is Belgium, David, we do everything in at least two languages. Preferably three. Or four. Sometimes 28. (like the adobe introduction of PostScript Level 2 Tour back in the stone-age.

    ;-)

  • October 31, 2017 at 7:41 am #99304
    David Blatner

    Keymaster

    Are you using some kind of script or plug-in to export the InDesign file to all the different languages?

    The idea that clearing preferences fixes the problem seems VERY strange to me. InDesign preferences should not have anything to do with PDF export quality. (Though all things are possible, I suppose.)

    Seems like the problem should be somewhere else… recreating the yellow image makes the problem go away? I wonder if there was some sort of white box in that image, such as an overprinting (or non-overprinting) white object.

  • October 31, 2017 at 7:49 am #99305
    Bart Van Put

    Member

    David,
    I “recreated” the original illustrator file in indesign to take that out of the equation. I checked color space and object attributes (overprint), white overprint etc. in Illustrator.
    I checked overprint settings in IND. At the moment I have a solution that bypassed all of that.

    Yes, I use a script to do pdfs if there are many. But script or manual startup didn’t make any difference. (Made close to 100 diff test-settings – pdfs, with script and pdf)

    (at the moment our next item on the fun-list is the changing of permissions in High Sierra on our server. I can not open a file which my colleague has created.)

    This is a fun year so far…

    Grateful for the attentive support. Sad we can never make it to Pepcon.

    Bart

  • November 3, 2017 at 3:35 am #99381
    Bart Van Put

    Member

    For anyone interested: this is turning into a something of an issue on adobe forums. Glad to see adobe is paying attention.

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