Back

If your email is not recognized and you believe it should be, please contact us.

  • You must be logged in to reply to this topic.Login

Arial Narrow font missing with CS5 upgrade

Return to Member Forum

  • Author
    Posts
    • November 13, 2012 at 2:35 pm #63549
      mprotz
      Member

      we just updated our software from CS5 to CS6 and when I went to work on a document I found the font Arial Narrow pinked out and missing in the fonts list. We are working on Windows XP Microsoft Office 2003. According to prior posts by Bob Levine Sept 12, 2008 this shouldn't be happening with XP and Office 2003. Tried the removal of adobefntX.lst files and got the Arial Narrow regular to show up under Arial but not the other AN Italic, bold, etc. We have the fonts in both the Indesign fonts folder and windows fonts folder. There is a hotfix on the Microsoft sight but it is for Office 2007. Is there a hotfix for 2003 or something else we should be doing?

    • November 20, 2012 at 10:35 am #63586
      Lala Lala
      Participant

      One guess is that the version of Arial Narrow you have installed now somehow differs from what you had before. For example, maybe before, Arial Narrow was not treated as a subset of Arial, in the Narrow weight, it was simply a separate font named “Arial Narrow”. Then later it got organized so that black, narrow, bold, italic, etc. all became part of a single Arial family.

      I'm not sure if it has to be literally the exact same font file to make ID happy, or if you just need a font installed with the same internal font name (which can differ from the font's actual file name, you need a font editor to change the internal name).

      You might try importing a copy of Arial Narrow from a different PC, one that didn't go through the upgrade.

      For reference, my version of arial narrow is named ARIALN.TTF and is listed under Arial in my font menu, works fine in my copy of CS6.

      Filesize is 169 KB (173,936 bytes).

    • November 20, 2012 at 10:48 am #63588
      mprotz
      Member

      I replaced all of the AN fonts on the computers (both in the windows folder and InDesign, common files folders)with Arial Narrow 2.30 from another computer. Then removed the cached font files as others had suggested (covering all the bases), rebooted and there Arial Narrow was in all its forms of bold, italic, etc. It also shows as a seperate font and not under Arial. We now have the version 2.30 stored in case we need it for future use.

      cheers

  • Author
    Posts
Viewing 2 reply threads
  • The forum ‘General InDesign Topics (CLOSED)’ is closed to new topics and replies.
Forum Ads