CreativePro Forum

Return to Member Forum

• Author
  Posts
• • July 30, 2013 at 3:41 pm #64579
    ralphiedee

    Member

    I have been trying this for hours and cannot get this to work let me explain. I open a new .indd document, use the place command to add a video drag opena box resize correctly.

    I can play the video in the media window. I save the doc, open in Acrobat 10.1.7 and I see the poster frame, roll my cursor over the video area and click. I immediately get a grey box where the video was, I hear the audio but do not see the video.

    Then if I roll my cursor over the grey area and keep clicking the mouse the video comes up and goes on and off.

    I have tried EVERY configuration of video.

    Original video is an .mp4

    it’s H264
    1920 x 1080
    38.6mb

    when I try to place I get the message cannot preview media cannot connect to the internet or file is not on server.

    SO

    I re save in QT as H264 but make the size 640 x 480 but now it’s an.mov

    same message

    saved in mp4 352 x248 mp4 same message.

    Can anybody help me here?

    R

  • July 30, 2013 at 3:49 pm #64581
    ralphiedee

    Member

    Wanted to add that I have read the article here

    https://creativepro.com/picking-the-best-video-format-for-digital-publishing.php

    my problem has to be in the encoding I wish I could send the pdf so someone can have a look.

    R

  • July 30, 2013 at 3:51 pm #64582
    David Blatner

    Keymaster

    Well, it’s possible that it’s the encoding. But have you tried this on another computer? Possible that it’s your copy of Acrobat?

    • July 30, 2013 at 5:10 pm #64585
      ralphiedee

      Member

      I’m in Acrobat 10.1.7 gonna try the pdf on another computer

  • July 30, 2013 at 4:09 pm #64583
    ralphiedee

    Member

    Ok now I took the original mp4 and this time used the Adobe Media Encoder

    chose 264 Apple Ipad 400 x 300 so I have a 264 .mp4 file

    Placed in a blank indd doc and saved to an interactive pdf

    when I open in AcrobatX I mouseover the video and click video turns grey I hear the audio but do not see the video If I click my mouse over the video it will start and stop the video but the audio does not stop.

    What the heck is going on with that?

    anyone as this is a huge problem and stopping me from completing an Interactive pdf project.

    Anyone please?

    R

  • July 30, 2013 at 5:30 pm #64586
    ralphiedee

    Member

    Just downloaded a new version of the Adobe Reader and the videos play fine.

    thx

    R

• Author
  Posts