Let’s face it. Installers don’t seem to be Adobe’s strong point. There’s been way too many complaints of installation problems to try to brush it off to user error and now comes this bit of news.
If you’ve got Safari 4 installed and the installer finds any problem during the installation you won’t even know what the problem is because the installer alert will be blank. No information and no buttons. Because of this, the installation process will appear to have frozen.
Adobe has issued a Knowledgebase article about it but the article only mentions making sure to have the minimum system recommendations. But there are other things that can trigger an installer alert such as having a browser running while trying to install.
There’s really no fix for this other than to make sure that you’ve got nothing running in the background and that you do indeed meet the minimum system requirements. If you still run up against this, there should be an installer log located in the library/logs/adobe/installers folder (thanks to Adobe U2U contributor Eric@MCA’s post for this information).
This article was last modified on December 19, 2021
This article was first published on July 25, 2009
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