Reply To: Importing Word file: characters moving to end of document

Seen it once too often, and send that file (with the ID result) to Adobe tech support. I explained that text was cut off and appeared at the end of the document. Their reply (after a couple o'weeks): “Oh, that's because the margins in Word are different than those of your ID document. You can't expect every paragraph to be broken the same.”

That caused a loud “D'oh!” to reverb to the jongware office.

I re-submitted it, telling them to take a closer look, and haven't heard back since.

By the way, re-saving the file from Word, as regular DOC, as RTF, or as DOCX sometimes works. In case it doesn't, I still have a CS3 nearby, and in every case so far that imported a troublesome document flawless.