Reply To: CS6 Crashing Constantly

David,

Thanks for the reply.

I created a new User account. Didn’t work. Plus, there were some new problems. For instance, when I opened any existing ID document it was labeled as “Read Only” up at the top of the window, even though it’s Read & Write in the Get Info: Sharing & Permissions window. When I tried “Saving” or “Saving As” any of these documents it crashed ID every time.

The only thing that worked under the new User was that I could create a new document, BUT I could not save it. That crashed it every time.

There are no extra plug-ins.

It can’t be the files that are causing it, since I can’t even create a new file without crashing ID 100% of the time. But as I mentioned before, that’s only a new problem that started within the last couple days (i.e. it’s actually getting progressively worse).

I’m basically dealing with what is essentially a defective product. What do you think about bypassing CS6 and trying CC? Can I install that without overwriting CS6? Will I be able to open my CS6 files with CC? I would normally assume so, but at this point the program is operating like it’s got a poltergeist in it.

How on earth can this just be happening to me? It’s not possible, is it?

* I also noticed something I think is weird regarding the User account thing. When I do a Get Info on any .indd, .eps, .ai or .pdf document there’s a user named “wheel” in the Sharing & Permissions window. But there’s no such User on my machine. Any idea what that is?

Thanks again,
Chad