UPDATE: Adobe posts workaround. See comments below.
Adobe has announced that it is investigating crashes in InDesign CS5, CS5.5 and CS6 when using 2012 Macintoshes which run the new Intel Ivy Bridge processors, and are running OS X 10.7.4. These include MacBook Airs, MacBook Pros and the new Retina MacBook Pros.
The problem was reported in a long thread on the Adobe InDesign Forum and on the Apple community forum. This is how it was first reported:
InDesign crashes in these two instances:
1. Trying to delete a page that has content. Right as the warning box comes up, it shows up without content (just the “Warning” title) and crashes.
2. When packaging a file, as it’s about to warn you about the perils of archiving fonts it does the same thing as above, and crashes.
A MacWorld article quotes Chris Kitchener, InDesign Product Manager:
“Adobe was recently informed that InDesign customers using the new Retina MacBook Pros are experiencing problems. As with any software compatibility issue with brand new hardware, we are still in the process of fully understanding the problem. We are talking with Apple and working so we can resolve the matter just as soon as we can.”
In the forum posting referenced above, Adobe support technician Scott Worthington, who has publicly been tracking the case on the Adobe forums since June 27, says ?At this time it appears the update is removing an API we use to control our use of system icons. At present the solution appears to be to rollback the update for the software to continue to function as expected. Other solutions are being explored to see if we can find a simpler answer.?
If you can you should roll back to the previous version of Mac OS X 10.7.3. But the newest computers listed above come installed with Mac OS X 10.7.4. User “arminvit,” who started the thread on June 15, found that they were able to address the problem by restoring their 2012 MacBook to factory settings and not installing the “MacBook Pro (Mid 2012) Software Update” available from Apple that includes OS X 10.7.4.
This article was last modified on December 21, 2021
This article was first published on July 11, 2012
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