Reply To: Book printing (BIG) problem

People you are wonderful :-) thanks a bunch

@Dwayne: All font files from this family carry the TrueType extension (.ttf); however, clicking on each file, the description says:
Version: Version 5.1.4. ttfautohint (v0.9) (note: version numbers vary depending on the font’s weight/width/style.
OpenType Layout, TrueType Outlines.

And you are right Dwayne, I tremble on my feet about the idea of having to switch the font family. Diagramming these two volumes took us 4 months!

@Coleen: thanks for this tip, will try.

Closing information: I have been struggling with Lulu for two months now. They produced two proofs on two different dates and sent me the copies (did I mention that the book is printed in two volumes?). All four copies show exactly the same problem. They are clueless and I am unable to speak/call their tech staff because they only correspond by email.

From the beginning I suspected their RIP and/or printing device and also what David wrote, namely that they could be outsourcing and printing in several different locations, thus different machines/RIPs.

As you know I live in Brazil, so they may as well have the books printed in China and shipped to me. Nevertheless, if the buyer lives in the States then possibly to cheapen the freight costs they will print it in the US. So now I did the following: I ordered a copy and shipped it to my cousin living in PA. Let’s see if he will get a copy with the same glitches or smudges. Will let you guys know.

If you have any further comments to the above please let me know. Thanks.

So long for now. I will keep this thread open :(
Tom

Forgot this one, which may be of your interest if you deal with international auto-publishing users: Initially we tried to publish these books with CreateSpace-Amazon. Since we use the metric system of units, both volumes were in points/centimeters/millimeters. Believe it or not, CreateSpace was unable to handle it, willing to force us to remake the book in Imperial/US units. IMHO, self-publishing is the future of the publishing business but when one faces problems like the above it becomes a nightmare. Both companies (Lulu and CreateSpace) will only communicate through emails or their sites and hide their phone numbers!! Could well be that their tech support groups sit somewhere in Timbuktu.