CreativePro Forum

Return to Member Forum

• Author
  Posts
• • January 18, 2015 at 4:01 am #72746
    Shiran Zaray

    Member

    This is something that has never happened to me before and any help would be much appreciated:

    I work at a magazine and the latest issue printed had one page with missing images all over. The links were all updated and the linked files were all embedded and prepared for print. The printer claims that the file had “too many layers” and should have been “locked”. I’ve never had any problems of this sort and would like to know what I should do to ensure it never happens again. I’m not even sure I understand what he means.

    Any thoughts?

  • January 18, 2015 at 8:48 am #72750
    Dwayne Harris

    Member

    I work on books and magazines, but…

    I’m taking it that you provided the printer with the actual ID file instead of a PDF.

    How many layers were you using?

    I don’t know why the printer claims that the layers should be locked. If they are just printing the file, they shouldn’t be messing with the layers anyway. I personally never lock them because when book I did originally comes back for second pass, someone else in the shop works on it. And they don’t like it when I lock things :)

    My first thought was that maybe some layers were unchecked so they wouldn’t print, but that would affect more than one page. Did that one page use the same layers as the rest of the magazine?

  • January 18, 2015 at 11:48 am #72751
    Shiran Zaray

    Member

    Thanks for the quick response, Dwayne. I actually sent a print-ready pdf file, in which everything appeared to be fine. Moreover, some of the images that went missing are from ads that have been in the magazine every issue and never caused trouble in the past.

    • January 18, 2015 at 2:13 pm #72753
      Dwayne Harris

      Member

      That is very strange. I wonder if it was a problem on their end, and they’re trying to say it’s yours?

  • January 18, 2015 at 2:24 pm #72755
    Shiran Zaray

    Member

    Maybe. I just wanted to make sure I wasn’t doing anything wrong on my end.

    • January 18, 2015 at 3:09 pm #72756
      Dwayne Harris

      Member

      Well, Shiran–that’s hard to say. If it’s the same art you’ve been using, I can’t see why you would have problems, unless suddenly all that art suddenly got corrupt–which I don’t think happened.

      I’m taking it the PDF printed okay for you?

      My guess (and this is only my guess) is that maybe something went wacky with the PDF you provided, or there was a glitch on their end so far as that one page.

      I’m curious–if you gave them a PDF, why are they saying the layers weren’t locked? I’m not PDF expert so I honestly don’t know. But I wasn’t aware that they could tell if layers were locked by using a PDF.

  • January 19, 2015 at 12:16 am #72757
    Shiran Zaray

    Member

    I have no idea! Someone suggested i also send a packaged folder just in case. But you can bet that from now on I’ll try to be careful on my end. Thanks for trying to help me figure it out.

    • January 19, 2015 at 9:05 am #72770
      Dwayne Harris

      Member

      Good luck, and maybe send a prepackaged folder just in case, as someone else suggested.

      Hopefully this was just a one time thing.

• Author
  Posts