Recently, a couple of accomplished interactive/web designers got tired of complaining about Photoshop’s eccentricities to each other. They couldn’t find a “complain to Adobe” web site, so, being web designers, they made their own at DearAdobe.com.
The site has only been up a week, but John Nack (Photoshop product manager) already wrote about it in his blog and said that some of the end-user rants were making the rounds over at the Mothership, generating an actual response, at least in-house.
And yes, there is a category devoted to InDesign (along with some other major apps). Here’s one I pulled at random:
Another one? Yeah, I know, they’re like potato chips … can’t eat just one.
The general Adobe-using public is invited to post their gripes (and compliments, if so inclined) about Adobe software products at the site, no registration required. You can view a “Top 50 Gripes” list for what thousands of users have posted already, and break it down into the Top 25 for each major Adobe app, including InDesign, or just browse through the posts by clicking the Next Gripe button.
DearAdobe.com is barebones but fast. It’d be great if designers Erik and Adam could improve the database … often the same gripes appear when you’re browsing, even though you know there are hundreds more. (If you have suggestions for improving the site, post it as a comment on their DearAdobe blog.)
Nonetheless, after just a few minutes of hitting that Next Gripe button, you can clearly see how many gripes there are about the user interface, installation issues, pricing, and the dreaded Adobe Updater utility … across all the CS apps, not just InDesign.
Check it out, and don’t forget to check that post John Nack put up, because he responded quite well – especially in the comments to his post- to many of the gripes.
Here’s another InDesign one …
Remember, it’s also a good place to put up reasons why you LIKE something about Adobe … you can catch more flies with honey than with vinegar.
And don’t forget the official Feature Request/Bug Report form on Adobe’s site. That might be your best bet, long term.
This article was last modified on December 19, 2021
This article was first published on September 2, 2008
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