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• • March 18, 2024 at 11:41 am #14401101
    Jim Swift

    Participant

    For some reason, I have not been getting emails recently about the pre-release versions.
    And when I go to the Apps in Creative Cloud, there is no prerelease option .

    I could not find any place on the Welcome page to post this question. When I try to access the forums from the Prerelease welcome page, all that happens is that the welcome page is displayed again.

    Can anyone suggest what might be wrong?

    Thanks
    Jim

  • March 18, 2024 at 12:05 pm #14401102
    Steve Davis

    Participant

    Assuming that you are signed up for the beta testing you should have access.

  • March 18, 2024 at 12:24 pm #14401103
    Jim Swift

    Participant

    Many thaks for the reply, Steve.

    I can see InDesign Prerelease under My Programs, so I must be signed up for Beta Testing.
    But no Beta programs in the Categories menu when I open Creative Cloud.

    Jim

    • March 18, 2024 at 12:27 pm #14401104
      Steve Davis

      Participant

      is it possible that the release for your chosen configuration has been removed as it has gone to release candidate?

  • March 18, 2024 at 1:17 pm #14401109
    Jim Swift

    Participant

    I do not know if that’s the case, Steve.

    But I found a , not very visible, chat option on the Pre-release program page.

    I explained the problem and they just asked me to log out and log in again.
    This time, the Creative Cloud app had a different appearance and the Apps menu showed across the top of the page.
    I suppose they changed something on the account, because now there was a Beta option and I was able to install the Pre-release version.

    Problem solved

    Thanks for the replies.

    Jim

  • April 4, 2024 at 5:44 am #14402244
    Jim Swift

    Participant

    Thanks for the earlier replies, Steve. It turns out that the Beta version that I was able to download is not a pre-release version, it;s the current V 19.3.

    There is another “Prelease” option further along but InDesign is not listed as an option for me. So it looks as though I am no longer allowed to subscribe to the InDesign Pre-release program.

    I have tried contacting prsupport@adobe.com but have never had a reply to any of my queries.
    I am not aware of doing anything to violate the Terms and Conditions, and no one has told me that I am not allowed to subscribe.

    If anyone know of any way to find out what is going on, that would be great.

    Thanks
    Jim

  • April 4, 2024 at 8:22 am #14402254
    David Blatner

    Keymaster

    Right… there are “public betas” and prerelease versions.
    You can get access to prerelease here: https://www.adobeprerelease.com/
    You’ll need to log in with your Adobe ID.

  • April 4, 2024 at 8:32 am #14402255
    Jim Swift

    Participant

    Very many thanks, David.

    When I am logged in to that page: https://www.adobeprerelease.com/, it shows I am subscribed to the InDesign Prerelease Program.
    But when I try to access the forums, I am brought back to that “welcome” page. And InDesign is not shown for me in the list of available Pre-relates versions. I only see Illustrator.

    Do you have a contact who I could ask why I seem to have been restricted from accessing the 19.4 build or the pre-release forums?

    Thanks
    Jim

    • April 4, 2024 at 8:45 am #14402256
      David Blatner

      Keymaster

      When you log in to prerelease, there should be two tabs across the top: My Programs and Available Programs. Do you see InDesign in the available programs? Perhaps you unsubscribed and need to join again?

  • April 4, 2024 at 8:53 am #14402258
    Jim Swift

    Participant

    Thanks, David.
    InDesign Prerelease is shown in My Programs, but not in Available Programs.
    The InDesign Prerelease button has a button View Program, not Rejoin.

    One of the things I tried was to unsubscribe and Rejoin, but that did not help!!

    It’s very puzzling why I do not have access. I feels like I have been dropped/barred from the program, but no-one will say why?

    Jim

    • April 4, 2024 at 9:44 am #14402261
      David Blatner

      Keymaster

      Have you tried a different browser, or clearing your cache? I wonder if it’s something like that.
      (If you were dropped from the program — which seems unlikely — you wouldn’t see it in your listing. So I’m thinking this might just be an issue on your end?)

  • April 4, 2024 at 10:33 am #14402267
    Jim Swift

    Participant

    Many thanks for you help with this David, very much appreciated.
    Thanks also for the reassurance about it being unlikely that I was dropped from the program.

    Yes, I have tried different browsers, cleared cache, and also used incognito mode. But the result is always the same!!
    I even tried to login using my Ipadpro. There I was asked to confirm my identity with code sent by email. which I did.

    But the result was still the same. No access to the forums.
    Is there a contact in the pre-release who might help to let me know my status?

  • April 22, 2024 at 10:51 am #14402709
    Jim Swift

    Participant

    Just an update to say that the access issue has been resolved.
    I finally heard from prsupport with the news that they had created a new account for me in the prelease program. That’s a bit of a puzzle because everything seemed to indicate I was subscribed.

    But all is resolved now.

    Just posting this in case anyone else has a similar problem.

    Jim

    • April 22, 2024 at 11:09 am #14402711
      David Blatner

      Keymaster

      So glad to hear it, Jim! Whew. That was bizarre. I’m sorry we couldn’t have been more helpful from here.

  • April 22, 2024 at 11:14 am #14402712
    Jim Swift

    Participant

    Thanks for the followup. No worries, it’s all good now.
    Jim

  • May 2, 2024 at 5:14 am #14403055
    James Dempsey

    Participant

    I haven’t been able to access the pre-release forums for years. Logging in just sends me right back to the welcome page on Mac and Windows in virtually every browser on the market. It’s just a constant loop of logging in and going back to the welcome page to log in again.

    I’m not setting up yet another account just to provide feedback and file bug reports… if they can’t get their act together and stop using these stupid UserVoice (and whatever else service they use) forums, I’ll just use my time in other ways other than trying to help them with their beta software.

  • May 2, 2024 at 5:43 am #14403056
    Jim Swift

    Participant

    Just to clarify my earlier post, James. I did not set up another account. That was done by prsupport@adobe.com. But when they did that I was able to login in with my current account. From a user point of view, their action simply re-enabled the forum subscription for my current account.
    As David said, bizarre, but it works now.
    Jim

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