Usability Matters
(Webreview.com) – What’s usability?
From confusing search engine results to obscure iconic navigation buttons, there are a million and one examples on the Web of, “Things That Users Don’t Understand.” These examples can have serious implications for the success of a web site or even the business tied to it. Imagine you went to a department store where you kept getting lost, couldn’t find what you were looking for, couldn’t figure out where to pay, and couldn’t find anyone to ask for help. Would you still want to shop there, or would you want to get the heck out of there and go somewhere else?
This article was last modified on January 8, 2023
This article was first published on March 31, 2000
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