Reply To: CC2019 Endnote bug

I would not expect Adobe to do a lot of work on improving the .doc import filters… it’s a very old format and is likely being deprecated by everyone (including Microsoft).

In general, my recommendation is to import .docx and only if it’s not working, then try .doc. (Some files do seem to work better as .doc, but I’ve never identified a pattern.) If that doesn’t work, then sometimes .RTF is the way to go.

That said, the problem is often that InDesign users rely on whatever the author or editor gives them, without doing clean-up in Word first. I highly recommend a workflow in which you clean up the file in Word, then do a Save As to ensure you have a clean Word file (with proper styles, etc.) before importing into InDesign.