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  • March 11, 2020 at 5:45 am in reply to: BIG PROBLEM – see Video – using document fonts folder – PLEASE HELP! #11347343
    Pedro Santos
    Member

    Adobe suggested me to do a Restore to the program through one of these options:

    1 – While pressing Shift + Option + Command + Control, start InDesign. Click Yes when asked if you want to delete preference files.

    2 -For manual deletion or renaming, the locations of the preference files are as follows:
    • InDesign SavedData
    Users / [user] / Library / Caches / Adobe InDesign / Version [version] / InDesign SavedData

    • InDesign Defaults
    Users / [user] / Library / Preferences / Adobe InDesign / Version [version] / InDesign Defaults

    I already did option 1, but then the problem happened again …
    Now I am making option 2, and my question is:
    I only delete these 2 files:
    – InDesign SavedData
    and
    – InDesign Defaults
    ?

    Or the rest of the content in the two folders?

    January 12, 2019 at 3:06 am in reply to: BIG PROBLEM – see Video – using document fonts folder – PLEASE HELP! #113539
    Pedro Santos
    Member

    that made sense, if it ever happened in that file and fonts … but the error happens sporadically (in different works and fonts)…

    when it happens, just close and reopen the file (just the file, I do not even need to restart the program) and it already exports correctly

    I also suspect problems with the fonts, but I get the already finished docs from clients, and I can not control the fonts they use …

    so, what I do now is:

    – in the fontbook / mac (through validate file) or in the FontDoctor (Suitcase), I will check the fonts before using. However, in one of the cases where the problem occurred, the fonts had only yellow warning and no error);

    I’ll keep trying to understand …

    thanks

    January 11, 2019 at 1:56 am in reply to: BIG PROBLEM – see Video – using document fonts folder – PLEASE HELP! #113472
    Pedro Santos
    Member

    It is not a problem of this font and of this document in concrete;
    It happens to me with other sources and other works …

    It happened to me about 2/3 years ago, but now it’s been recurring!

    :(

    December 26, 2018 at 8:48 am in reply to: BIG PROBLEM – see Video – using document fonts folder – PLEASE HELP! #113081
    Pedro Santos
    Member

    Hi Dwayne Harris,

    here is another link to the video:

    pass: indesignsecrets

    There is no sound.
    thanks

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