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  • April 1, 2019 at 7:50 am in reply to: Text not fitting after CC2019 upgrade #115706
    Laura Sutherland
    Participant

    It WAS the fonts — phew!! One of the two fonts used in the footer was a different version (two versions were loaded, and the computer was choosing the older version). I’ve resolved the duplicate font issues and restarted InDesign — we’re back in business. Thank you so much!!

    March 29, 2019 at 2:07 pm in reply to: Text not fitting after CC2019 upgrade #115666
    Laura Sutherland
    Participant

    No computer upgrades. The current templates are based on templates developed in house probably 15 years ago (many years before I started here) and updated along the way; these footer boxes have been in use since our most recent redesign, which was more than 4 years ago, without issue — and we’ve always been able to open/work on/save each other’s files without font issues. (We do hope to start from scratch later this year to build more robust templates, but we’ve never had a breakdown like this before.) It’s as if my text is suddenly too tall for the box (even if I cut the current text and place it in the same place). The only thing that has changed is upgrading to CC2019 yesterday.

    March 29, 2019 at 12:47 pm in reply to: Text not fitting after CC2019 upgrade #115664
    Laura Sutherland
    Participant

    I’m sure three of us are on the same version (the 4th is remote — I’ve asked her to let me know); the three of us in the office are running High Sierra, whereas the remote person is running Mojave.

    The text does become overset (with option-command-/). I checked my Type and Advanced Type preferences against those of one of my coworkers; she didn’t have drag-and-drop in layout enabled, but otherwise everything is identical.

    March 29, 2019 at 11:15 am in reply to: Text not fitting after CC2019 upgrade #115659
    Laura Sutherland
    Participant

    No. :-( In fact, in the IDML file, most of the text boxes now have overset text (without me typing anything in them).

    November 9, 2018 at 2:11 pm in reply to: Flattening transparencies with a spot color #111415
    Laura Sutherland
    Participant

    I did not have Overprint Preview turned on (I do now — thanks!). I was still running into problems with PDF/X4. Our technical rep at the printer had me export the logo file as a PDF/x1a (SWOP 2 destination); when I place that PDF on the cover file and export with the printer’s job options, the separations are correct. I can’t explain why it works, but it does. (Phew!) Thanks so much for your help!

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