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  • April 14, 2020 at 11:22 am in reply to: Please help – we're stumped! #1238406
    Helen Mulley
    Member

    Hi – I am so grateful to you for looking at this; but no, that’s not the problem. We’re synching fine – when I was testing this out earlier, I got the designer to make changes to the folders, and they came up for me no trouble. And the amends I’m making on InCopy (where I can!) are synching properly for InDesign.

    My designer has clocked off now (and so should I – it’s 7.20pm here and I’m hungry :)) – but I could indeed see links to ICML, so I’ll check tomorrow whether she and I are seeing the same thing there.

    Also, it occurs to me that I haven’t asked her to amend the design file and then update it… maybe that might work?!

    Thanks so much for your time. I’ll update tomorrow if there’s anything of interest!

    HX

    April 14, 2020 at 9:28 am in reply to: Please help – we're stumped! #1238346
    Helen Mulley
    Member

    It’s a real conundrum!

    We’re all working from Google Drive, accessing it by Filestream. Most of the folders are functioning just fine – but there are maybe 15 or 20 that absolutely will not work for me in InCopy, even though they do in InDesign. The designers are very familiar with prepping files for InCopy.

    We just tried my designer taking the InDesign file out of the folder onto her desktop; deleting the folder from Drive; then creating a new folder, with links and stories, from scratch – and it STILL doesn’t work.

    I can see the names of the links, and the ‘missing’ question mark.

    :-/

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