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  • June 23, 2015 at 3:07 pm in reply to: inserting a footnote causes crash #76205
    Anne Champagne
    Member

    Thank you David and Dwayne.

    It seems to have been a corrupt file. Tried saving as another file name and exporting as an IDML file but neither approach worked, so have trashed the old file and started a new one. Groan. But after 9 days in the computer shop with no permanent answers it’s meant work can resume.

    Your help is much appreciated. Got me thinking about a corrupt file and that led to a workaround.

    June 20, 2015 at 9:43 pm in reply to: inserting a footnote causes crash #76101
    Anne Champagne
    Member

    Great question. Just tried another file and footnotes worked fine, so there seems to be a corrupt file. Yes, the problem happens when trying to insert a footnote using type > insert footnote.

    Do you know how to fix a corrupt file (if that’s the issue)? Or do I have to redo the whole file from scratch? The file was created by copying and pasting text from a Word file, which has always worked before.

    This problem has stumped a computer tech for nine days. He gets it working briefly then the problem starts up again. It was working finally then the same issue came up afer running an Adobe update. Restoring the computer to the point before the update (using Time Machine) fixed the problem temporarily then it recurred.

    Arrghh.

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