To Web or Not to Web?

Considering that you’re reading an article from an e-zine for marketing tips, it’s a pretty safe bet you’re either already using the Internet as a marketing vehicle or are thinking about doing so sometime soon.

As is the case with any marketing plan, when it comes to using the Internet, you don’t want to throw money willy-nilly into cyberspace. That said, Lloyd Corder, vice president of marketing research and leadership communications at Ketchum/Pittsburgh, has come up with four questions you should ask yourself before you market online:

  • Should you have an Internet presence? Believe it or not, the Internet’s not for everyone. To determine where you fit in, Corder suggests you ask yourself a sub-question: Who are your customers? If most of your business comes from people who live in your area, or you plan to deal with just a handful of customers, you may not need to market on the Net.

    On the other hand, if you have a potentially large customer base outside your community or if you are a specialty manufacturer who has a hard time identifying prospects, you’ll definitely want to consider a Web site. The most important issue to remember here is that, while there’s a certain business savvy associated with having a site these days, it should complement, not replace your other marketing efforts.

  • What’s the purpose of your site? The three main reasons to create a Web site are: to drive sales, to educate, and to build a corporate image. For instance, if you have to provide a lot of technical information to customers, the Net is a good tool for providing access to this information.

    In general, home-based business owners concentrate on the first two, specifically generating leads and tracking how many people visited their site or what they ordered. You should, however, also concentrate on exciting your audience. If you think of yourself as hip and cutting-edge, make sure your graphics reflect that; if you’re constantly designing new products, make sure you show those products on your site.

  • What kind of information do your customers want from your site? You can save yourself time, frustration and money if you ask your clients a few questions about what should and shouldn’t be included on your site.

    Corder suggests coming up with a questionnaire or phone poll listing 20 to 30 items that might be of interest to your clients online; ask that they be rated. "In general, people don’t give a hoot about a company’s history or mission statement," Corder says, "but they are interested in new products and promotions – anything that’s going to stimulate a call to action."

  • What are the perceptions of your products’ or services’ life cycles? Take the original IBM PC – the perception of that relic is it should be given away at your next garage sale. Let’s bring that example closer to home – say you’re providing the same service you did 10 years ago and you don’t see many changes in the near future. Knowing that, it would hardly make sense for you to create a home page that communicates a "new" or "hip" image. Instead, you would want a site that conveys tradition, quality and satisfied customers. But if you’re trying to position yourself as a leading innovator, a more updated look is expected.


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    This article was last modified on January 6, 2023

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