Reply To: removing paragraph character styles

Enemies certainly do accumulate, and annoyed clients never call back. To that client, a template may mean simply: here's what it should look like. This is not a template, of course, it's a design without any specs. This misunderstanding is also is found within the graphics industry.

You could have contacted the client to explain what a template is and find out if they actually have one. They may have sent last year's annoyed designer's file stripped of styles instead of the original design template provided by the original designer. If there is no actual template, that gives you an opportunity to provide one to them for a fee, which you would need to charge anyway (as you explain to them) because it will take longer to produce the file than anticipated because they, in fact, did not provide a template. You want your clients to think of you as a valuable asset they can depend on, and you want them to recommend you to others.