Reply To: Should we start an Adobe Customers pressure group?

Matt, I completely agree that it’s important that Adobe know how you and other people feel. And Adobe does listen. They’re not deaf, they’re just listening to a lot more people/constituencies than you (or me). I, too, am extremely frustrated by a number of the teams at Adobe. We need to keep telling them what’s wrong (and what’s right!). But I just want you to get your facts right in the argument.

Adobe has been rolling out new features several times a year. They’re just apparently not the features that you want them to be working on.

By the way, the whole “roll out features more often” thing has a huuuuge problem when it comes to InDesign: Most big new features require a file format change. Most users don’t realize this. Would you like Adobe to change InDesign 4 or 5 times a year so that the January version couldn’t open the March version? Reality got in the way of a good idea. If they could be sure that 90%+ customers upgraded every month or two, then it would be okay, but as you pointed out, that just doesn’t happen. So they’re trying to compromise and have 1 big format-changing release per year. Make sense?