Reply To: CC2019 Endnote bug

Thanks for your post. I know what you are saying and I normally keep up to date with the latest trends, but we truly have had lots of problems with .docx files. In fact a large publishing house in London just a few months ago were having problems bringing in Author word files and asked us if we could provide them with any help. We instructed them to save them as .doc files first and it solved their problem. As we do not use .docx anymore it is hard to remember the exact problems they can cause but I remember odd footnotes missing; hidden text within Word appearing in the InDesign file when it should not appear, etc. With the hundreds of books we do we find that are so many odd things that Author’s do to their Word files.
As we are typesetters our work is very precise and varied – we do quite a lot of quite complicated work with Maths, Arabic – lots of books for University Presses – and if there is anything missing/changed or added then we are at fault and we would have to pay for any wasted printing costs. It is just not worth the risk unfortunately. If we used .docx files and 9 out of 10 books were OK, that is just not good enough for us. Hopefully an InDesign CC2019 update will fix this issue.