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• • June 20, 2015 at 9:16 pm #76099
    Anne Champagne

    Member

    Inserting a footnote causes InDesign to crash (CS 6 for Mac with Yosemite OS). Tried everything from resetting preferences to reinstalling CS 6 to updating the OS and wiping the hard drive. Any help would be appreciated.

  • June 20, 2015 at 9:20 pm #76100
    David Blatner

    Keymaster

    Weird! Even in new documents? Or just certain documents? I assume you’re inserting with type > insert footnote?

  • June 20, 2015 at 9:43 pm #76101
    Anne Champagne

    Member

    Great question. Just tried another file and footnotes worked fine, so there seems to be a corrupt file. Yes, the problem happens when trying to insert a footnote using type > insert footnote.

    Do you know how to fix a corrupt file (if that’s the issue)? Or do I have to redo the whole file from scratch? The file was created by copying and pasting text from a Word file, which has always worked before.

    This problem has stumped a computer tech for nine days. He gets it working briefly then the problem starts up again. It was working finally then the same issue came up afer running an Adobe update. Restoring the computer to the point before the update (using Time Machine) fixed the problem temporarily then it recurred.

    Arrghh.

  • June 21, 2015 at 6:14 am #76102
    David Blatner

    Keymaster

    Try Save As with a new name. But if that doesn’t work (it probably won’t) then export as IDML and open that iDML file. That rebuilds the file and usually (not always) removes corruption.

  • June 21, 2015 at 7:38 am #76104
    Dwayne Harris

    Member

    This may not apply, but we had a file a few years back where ID was crashing when the customer was inserting footnotes. We had supplied the designer with a tagged text file to import.

    Anyway, after much hand-wrangling by said client and me getting blamed for the crashes because they were certain we had tagged somethign wrong, I looked at the designer’s ID file.

    The designer was using single-line composer AND had checked the box so that hyphenated words could not break across columns/pages. What was happening was InDesign got stuck–it couldn’t avoid that hyphen at the end of the one page.

    So I told the designer to either use paragraph composer or to allow hyphenation.

    After that she had no problems whatsoever.

    I never did get an apology…

  • June 23, 2015 at 3:07 pm #76205
    Anne Champagne

    Member

    Thank you David and Dwayne.

    It seems to have been a corrupt file. Tried saving as another file name and exporting as an IDML file but neither approach worked, so have trashed the old file and started a new one. Groan. But after 9 days in the computer shop with no permanent answers it’s meant work can resume.

    Your help is much appreciated. Got me thinking about a corrupt file and that led to a workaround.

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