Troubleshooting Adobe Creative Cloud Services

In my previous posting, Troubleshooting the Adobe Creative Cloud Desktop App, I provided some instructions for downloading the Adobe Creative Cloud desktop app, and understanding how to install and uninstall Adobe apps using the desktop app.

The Creative Cloud desktop app also provides access to some of the services which are part of a Creative Cloud subscription. This posting will help you troubleshoot some of the more popular services you can use.

Typekit Fonts

Typekit is a subscription service for fonts which you can sync to your computer or use on a website. Learn more about Typekit at the Typekit website.

You can sync Typekit fonts for desktop use in a wide range of Adobe applications, notably Photoshop, Illustrator, and InDesign. You can access them directly from the font menu as shown below in InDesign:

Adding Typekit from Your App

Adding Typekit Fonts from Your App

You will see the list of Typekit fonts you have synced on the Fonts tab of the Creative Cloud desktop app (click Assets > Fonts). This tab gives you controls for picking new fonts and managing your fonts.

CC Desktop Fonts Tab

CC Desktop App Fonts Tab

A short help file explains how to choose fonts. It’s important to pick fonts which are available for Sync. These are licensed for desktop use. Web fonts can be used for websites but not for desktop applications.

What Do I Do If Fonts Don’t Sync?

Assuming that you already have your Creative Cloud desktop app already installed, follow these steps:

  1. Make sure you’re logged in with your Adobe ID. Go to Preferences > General. If necessary, Sign Out and then Sign In with your Adobe ID.
  2. Go to the Assets > Fonts tab. Fonts that have been synced will show a green checkbox and a “Synced” label.
  3. If necessary, toggle the font sync setting. Go to Preferences > Creative Cloud > Fonts. Turn Typekit fonts. Wait a moment, then turn it back on.
  4. If that still doesn’t work, refer to this document to get additional help from Typekit Support.

How Do I Use Typekit Fonts for My Website?

If you choose fonts licensed for Web use, see this help file.

Adobe Stock

Adobe Stock is a service that provides designers and businesses with access to millions of high-quality, curated, royalty-free photos, videos, illustrations, and vector graphics for all their creative projects. If you’re a Creative Cloud subscriber, you can download watermarked, low-resolution images using the Libraries or CC Libraries panel in InDesign, Illustrator, Photoshop, Dreamweaver, Premiere Pro, After Effects, and Animate. You can use the Search field in these panels to find a photo or illustration for a project, and they can be saved into a library. The watermarked version can be placed into a layout or composition and proofed. An example is shown in InDesign below:

Unlicensed Stock Photo

Unlicensed Stock Photo

If you use the free 10-image trial, or purchase a Stock subscription, you can automatically replace the low-resolution version with a high-resolution one, and the watermark is removed. This tutorial explains how.

Here is the licensed version:

Licensed Image

Licensed Image

What If I’m Having Trouble Downloading Stock Images?

Here are some steps you can take if you have problems downloading images:

  1.  In the Creative Cloud desktop app, go to Preferences > General and choose Sign Out. Then Sign In again with your Adobe ID.
  2. Go to the License History page for your Adobe ID, click on the Image ID and save the image again.
  3. Clear your browser cache and delete your Internet history, and try the download again.
  4. Try to download the image using a different browser.
  5. Make sure you don’t have (a) a pop-up blocker turned on in your web browser, (b) cookies turned off in your browser, or (c) firewall settings that block outgoing information.

How Do I Get Help with my Stock Images?

Check out this troubleshooting page first.

How Do I Cancel My Subscription?

See this help page.

Creative Cloud Libraries

Creative Cloud libraries let you share design assets—graphics, styles, brushes, colors, and other assets—across your Creative Cloud apps on both desktop and mobile devices. There’s a introductory tutorial on how to use them. I’ll refer to them as CC Libraries.

Each application has its own way of accessing the libraries. In desktop apps, they appear in the CC Libraries (as in InDesign, shown below) or the Libraries panel (in, for example, Illustrator or Photoshop).

CC Library in InDesign

CC Library in InDesign

How Do I Keep the Library Panel from Opening Unexpectedly?

InDesign and Illustrator provide the option to add new swatch colors or styles to the currently selected CC library. But this is option is often turned on by default (shown below in InDesign). Just turn that option off until you need it.

Adding Styles and Colors

Adding Styles and Colors

What If My Library Panel Is Blank?

Here are some things you can do if your Library panel is blank in your Creative Cloud application:

  1. Make sure you’re updated to the latest version of your application.
  2. Restart your computer.
  3. Make sure you’re logged in to your Adobe ID in the CC desktop app. Go to Preferences > General. If necessary, Sign Out and then Sign In with your Adobe ID.
  4. Make sure you have syncing turned on in the CC desktop app. Go to Preferences > Creative Cloud > Files, and make sure Sync is turned on.

If you still have a problem, post it in the Adobe File Syncing, Hosting, and Collaboration forum.

Publish Online in InDesign

Publish Online in InDesign CC 2015 is a technology preview that provides a way of publishing your InDesign documents online (as HTML web pages) by storing them on Adobe servers. They can be viewed with a modern web browser on computers, tablets, or smartphones, include built-in navigation, and support many of the interactive features you can create in InDesign, including buttons, animation, slideshows, video, and audio.

To learn more about how to use it, read the InDesign CC 2015 Help file.

Publish Online in InDesign

Publish Online in InDesign

I Don’t See the Publish Online option (or It’s Grayed Out)

  1. Make sure you’ve installed InDesign CC 2015, preferably the 2015.3 update released in March 2016.
  2. Make sure you’ve turned on Publish Online in InDesign’s Preferences > Technology Preview.
  3. If it still isn’t available, make sure you’re logged in to your Adobe ID in the CC desktop app. Go to Preferences > General. If necessary, Sign Out and then Sign In with your Adobe ID.
  4. If you are an Enterprise CC customer, this feature might not be available.

If you have problems publishing, or issues in how your publication appears, post it in the Adobe InDesign forum.

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Posted on: April 13, 2016

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